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Providing live Deal Desk support to Sales using Teams

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PGarfunkel
Occasional Contributor

Hello!

I run a Sales Operations / Deal Desk team of ~10 individuals supporting a large worldwide Sales team.

We are starting to migrate (from Zoom, Slack and Skype for Business) into Teams.

 

I am looking for a functionality within Teams that will allow Sales Reps to chime into a support-like queue channel, get help with a deal then easliy drop out. I know Intercom and Drift are good standalone platforms for this but, how can I acomplish this with Teams?

My thought process was to create a Public 'Deal Desk' Team but then realized it'd quickly become cluttered, with multiple conversations piling.

 

Any recommendations from the community? Surely, Teams must have something up its sleeve...

 

Thanks in advance!

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