Profile picture sync issue in Teams / Microsoft 365

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MVP

Interesting 'bug' where one user is displaying 3 profile photos via Teams / Microsoft 365.

They changed their pic on Monday or Tuesday. It's now Thursday and we see:

- Homer fishing in Teams desktop notifications

- One photo in Teams chat 

- Another photo in Teams chat 'is typing' and that same picture in Yammer / Outlook

 

Anyone else experienced this? Know how to force them to sync?

 

rebeccajljackson_0-1607584759520.png

rebeccajljackson_1-1607584778015.png

rebeccajljackson_2-1607584784132.png

rebeccajljackson_3-1607584979030.png

 

 

1 Reply
Hi, assuming the prerequisites are in place, a manual sign out / sign in usually update the profile picture (even though it can take quite some time for it to synchronize). If using the desktop app you can reset it as well by deleting the cache manually.