03-08-2019 01:12 PM
Howdy,
Most of our users have a profile picture setup that is the same between Outlook, o365, Teams etc. However, today I noticed we have some users that don't have their profile picture showing in Teams.
They have one in Outlook and the same one shows in the Office 365 admin area when I open their user. However, when I find the user in Teams, they have no photo and just their initials in the circle. Since everything is Office 365 I'm assuming all the programs should be pulling from the same area and the same photo should be in all the app. Does anyone know why Teams isn't showing their photo and how I can go about fixing this?
Thanks.
03-08-2019 03:02 PM
@Mike Boehm It can be a Cache issue if this is happening on Teams Client. Are you able to see pictures on the web version ?
03-08-2019 04:07 PM
I just tried from the Web version and it does look like I can see the photo. This leads me to two questions:
Thanks!
03-08-2019 04:24 PM
Solution06-24-2020 01:14 AM
Log out and log in worked instantly and solved this annoying problem I had for about two weeks. Thank you!
06-24-2020 02:53 AM
07-13-2020 08:32 PM
Hello aam can u please share solution of it as I tried to clear chat but issue still exist
08-06-2020 09:23 PM
08-26-2020 08:03 AM
I have the issue too - since a while. I ran the script above in powershell, no success.
08-27-2020 09:37 PM
10-08-2020 12:59 PM
10-08-2020 01:01 PM
@m_the_panda , were you able to solve this issue on your end? none of the solutions here helped. Thanks.
10-09-2020 01:42 AM
@Rob_Robelo hi rob, i could fix the issue with the Microsoft Support team - they removed the administrator rights on Office 365 on my user, just selected general admin (untick all others) and then we cleared the folders as described above - sort of purge cache, quit the app and login again.
10-15-2020 05:53 AM
@m_the_panda Thanks for this. I've had this issue for a while now and gave up. Saw you post, set the roles and now teams is showing profile photos again.
10-15-2020 06:10 AM
@m_the_pandaperfect! This worked great, thank you!
10-28-2020 10:31 PM
@Mike Boehm our problem will be solved by signing out and again signing in on ms teams.
this solved my problem and it will solve your problem too i am sure on it. no need to clear cache
11-23-2020 07:24 AM