SOLVED

Profile Picture doesn't show in Teams

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Super Contributor

Howdy,

Most of our users have a profile picture setup that is the same between Outlook, o365, Teams etc.  However, today I noticed we have some users that don't have their profile picture showing in Teams.

 

They have one in Outlook and the same one shows in the Office 365 admin area when I open their user.  However, when I find the user in Teams, they have no photo and just their initials in the circle.  Since everything is Office 365 I'm assuming all the programs should be pulling from the same area and the same photo should be in all the app.  Does anyone know why Teams isn't showing their photo and how I can go about fixing this?

 

Thanks.

15 Replies
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@Mike Boehm It can be a Cache issue if this is happening on Teams Client. Are you able to see pictures on the web version ?

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I just tried from the Web version and it does look like I can see the photo.  This leads me to two questions:

  1. Is there a way I can clear the cache from the desktop app to force it to go redownload things?
  2. If I find someone that really doesn't have a photo, and I add one through our Exchange ECP site, how long should it take before I see that in the office admin users section and in team and such?

Thanks!

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi!
First of all do a logout / login (not just close the application) this fixes most cache issues!
Otherwise:

https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/amp/

Regarding the time it can vary a lot! But make sure to give it up to 24 hours!

Also see this blog:

http://www.matthewjbailey.com/solved-microsoft-teams-profile-picture-not-showing/

Adam
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@adam deltinger 

Log out and log in worked instantly and solved this annoying problem I had for about two weeks. Thank you!

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Great to heat! Mark this solution as best response to ease other users with same issue
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@adam deltinger 

Hello aam can u please share solution of it as I tried to clear chat but issue still exist 

 

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It is very important for student and teacher to study on teams app.
It is very useful for online classes.
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@Hossam_RIAD 


I have the issue too - since a while. I ran the script above in powershell, no success.

m_the_panda_0-1598454165665.png

 

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Logging out and in worked for me.Thank You @Adam!
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Hi, were you able to solve this one? having the same issue, non of the solutions here have worked. Thanks!
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@m_the_panda , were you able to solve this issue on your end? none of the  solutions here helped. Thanks.

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@Rob_Robelo hi rob, i could fix the issue with the Microsoft Support team - they removed the administrator rights on Office 365 on my user, just selected general admin (untick all others) and then we cleared the folders as described above - sort of purge cache, quit the app and login again.

 

m_the_panda_0-1602232909022.png

 

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@m_the_panda Thanks for this. I've had this issue for a while now and gave up. Saw you post, set the roles and now teams is showing profile photos again. 

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@m_the_pandaperfect! This worked great, thank you!