Problems with Teams Account switch

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Occasional Contributor

Hello,

 

we have several users you can't switch to different tenants. If you swith Login seems to work, the icons on the left changes to different (e.g. no calendar) and the it spins forever or eventually it will raise a generel error with Logoff/Login again. 

 

If search for errors in the logfile the only thing which raises questions was this:

 

-- info -- Comparing app version 1.3.00.15561 with critical version 1.0.00.25152
-- info -- Comparing app version 1.3.00.15561 with minimum version 1.1.00.27056
-- warning -- App version 1.3.00.15561 exceeds the latest version of 1.3.00.13565
-- event -- name: desktop_version_unsupported_latest, targetVersion: 1.3.00.13565, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,ProjectProRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 3,

 

Expecially the warning raised my question ? 

 

and (this happens right in the time when the error occured)

 

Thu Jun 18 2020 12:49:05 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Is foreground set to false
Thu Jun 18 2020 12:49:05 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- event -- duration: 2.7829999923706055, name: desktop_foreground_duration, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,ProjectProRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 2,
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- event -- errorCode: FailedOrchestration, errorStep: app_state_service, errorState: oops, errorUrl: undefined, status: success, scenario: 7c67d11e-d38a-4b8a-b1ad-cd22497b9daf, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 127485, stepDelta: 0, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,ProjectProRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: start, Scenario.Status: success,
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- event -- errorCode: FailedOrchestration, errorStep: app_state_service, errorState: oops, errorUrl: undefined, status: success, scenario: 7c67d11e-d38a-4b8a-b1ad-cd22497b9daf, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 127485, stepDelta: 0, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,ProjectProRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: stop, Scenario.Status: success,
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- App oops page, disabling close to minimize.
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Main Window Show: app oops
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- event -- name: desktop_loading_window_timer_not_set, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,ProjectProRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 2,
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Clearing taskbar overlay icon
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- emit status indicator state change from Unknown to GeneralError
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Setting the taskbar overlay icon - Es ist ein Problem aufgetreten
Thu Jun 18 2020 12:49:21 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Added GeneralError (current state: Unknown -> GeneralError)
Thu Jun 18 2020 12:50:16 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Blur main window
Thu Jun 18 2020 12:50:16 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Is foreground set to false
Thu Jun 18 2020 12:50:16 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Focusing main window
Thu Jun 18 2020 12:50:16 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Is foreground set to true
Thu Jun 18 2020 12:50:22 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Blur main window
Thu Jun 18 2020 12:50:22 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Is foreground set to false
Thu Jun 18 2020 12:50:22 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- event -- duration: 6.768999814987183, name: desktop_foreground_duration, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,ProjectProRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 2,
Thu Jun 18 2020 12:50:24 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Logout event occurred due to reason:oops_logout&app_state_service
Thu Jun 18 2020 12:50:24 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Added Offline (current state: GeneralError -> GeneralError)
Thu Jun 18 2020 12:50:24 GMT+0200 (Mitteleuropäische Sommerzeit) <14924> -- info -- Stopping daemon App updates

 

 

Any hints ? 

 

Kind regards

Erik  

 

 

 

 

2 Replies
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@ErikVet  were you able to find a solution to this issue?  We started seeing this now as well, where we cannot switch from our tenant to another as a guest.  

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@JimmyStewart 

 

sorry for the late reply. We have to found any solution yet. Sometimes it works sometimes it doesn't. really frustrating for the users. MS is not responding at all.  What does also work is the solution to go over the webclient this always works and is our preferend solution now. 

 

Sorry to say 

 

Greetings

Erik