Mar 16 2021 05:37 AM
We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All the teams file have gone. Does the community have the same issue, or who at MS can help investigate this issue affecting the free version of Teams. We are a charity and hence where using this free version to continue working. Please Please help.
Mar 16 2021 06:45 AM
Mar 16 2021 06:51 AM
Mar 16 2021 09:07 AM
@VDREW we have same issue on Free version of MS Teams. All of our users have lost the files they share with each other within a channel.
Mar 16 2021 09:12 AM - edited Mar 16 2021 09:13 AM
Thanks @harris_abby would be interested to know when or if you get them back? or if you have found another way to access them.
Mar 17 2021 01:14 AM
Mar 17 2021 01:33 AM
Mar 17 2021 01:41 AM
Mar 17 2021 01:57 AM
Mar 17 2021 01:59 AM
Mar 17 2021 02:04 AM
Mar 17 2021 02:22 AM - edited Mar 23 2021 03:30 AM
Mam taki sam problem. Wczoraj rano po zalogowaniu do MS Teams stwierdziłem brak plików Excela, na jakie pracował zespół. Co robić? Czy ktoś rozwiązał problem. U mnie kolejny dzień i nadal jest problem z wyświetleniem plików. Krzysztof
Mar 17 2021 02:45 AM
Mar 17 2021 02:51 AM
Mar 17 2021 03:34 AM
Mar 17 2021 05:33 AM
My team has the same problem. All the files disappeared overnight and the files menu is not accessible. I spent the day yesterday obsessing over finding a fix, but no go. Can't Microsoft even report a problem and let users know the status? Or let us know what the error messages mean?
Mar 17 2021 06:03 AM
Mar 17 2021 10:45 AM
@VDREW lost access to all my folders and files on free teams as well. Have you gotten any update on fix?
Mar 17 2021 10:58 AM
Mar 17 2021 11:52 AM
@ThereseSolimeno @Anne Michels Hello! Anything you possibly could look into and give an update here? Issue: People using Teams free still hasn't access to their files since the multiple M365 services outage and are not eligible for the official support. Thank you.
Mar 18 2021 04:48 PM - edited Mar 20 2021 06:46 AM
SolutionHi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-te...
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.