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AngelikaCz
Occasional Contributor

Hi, we have problem installing Teams on one of the computers. The error message is below, does anyone know what can be the reason?

Issue.png

6 Replies
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Hi!

I would like to see the rest of that second last row!

Adam
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To follow up on Adam, which desktop client did you download and are trying to run from here

https://teams.microsoft.com/downloads

Best, Chris
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@Christopher Hoard @adam deltinger hi sorry for late reply, attached the whole error message. It was done on Windows 7 Enterprise (Version 6.1)

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Solution

@AngelikaCz you are installing the x64 version of Teams on an x32 install of Windows, this isn't possible and hence the failure. If you follow the link that @Christopher Hoard provided it should default to the correct version, or you can press Other Options and download the x32 Windows version specifically.

 

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Indeed! You can now read in the log that the OS is not compliant to the version you are trying to install!
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thank you all, it works now :)