SOLVED

Problem to start Teams in the browser

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New Contributor

Hi together,

i have a problem to start Microsoft Teams in my different web browser.

When I logged into the O365 portal and then use the teams app, I get an error:

 

AADSTS70001: Application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346' is disabled.

 

This error occured in Internet Explorer and Chrome.

When I use Edge, everything will be allright.

When I use the incognito mode from Chrome, everything will be allright.

 

My OS is Windows 10 (1709). In the IE I cleared the browser cache etc. , but the error continues.

I cleared the saved credentials in the control panel of the os, but there is no improvement.

 

I am at a loss.

Does anyone have a good idea?

 

Thanks a lot.

 

Best regards

André

9 Replies
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At first glance the AADSTSS7001 looks like it may be an authentication issue.

 

What happens if you do the same thing on another device?

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To me it looks like a form Conditional Access forcing a certain browser for access. Have you tried from another machine on those browsers to see if the issue is the same?
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Can you find out if you guys use Azure AD Conditional access for Teams?

In this article: https://docs.microsoft.com/en-us/azure/active-directory/active-directory-conditional-access-technica...

In order to make Chrome work with 1709+ Windows 10 you have to install this extension: https://chrome.google.com/webstore/detail/windows-10-accounts/ppnbnpeolgkicgegkbkbjmhlideopiji

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Hi Christopher,

 

we don´t use conditional access.

Simple O365 Tenant...

 

I now reseted all the settings in IE including deletion of personal settings, now it works in IE.

 

It is not working in Chrome, so I think, there are some cached data, which lead to this error.

I don´t want do delete all my Chrome settings. I am looking for a simple solution, if I can delete a information to let it work in Chrome again. If you have a good sugestion, I would be very happy :)

 

 

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Solution
Could give this a whirl for just Teams.microsoft.com or Microsoft.com https://www.google.com/amp/www.thewindowsclub.com/clear-cache-cookies-specific-website/amp
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Brilliant! it works!

Thanks a lot!!
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I have the same behavior, but on all clients (native, web, android).
Clearing the cache or using incognito does not solve the problem for me...

 

Any idea is more than appreciated!!

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Hello,

in my case I deleted all the cookies and then it works.

Best regards

André

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try to open in safe mode