SOLVED

Problem to select include system audio

%3CLINGO-SUB%20id%3D%22lingo-sub-1587820%22%20slang%3D%22en-US%22%3EProblem%20to%20select%20include%20system%20audio%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1587820%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3EWhen%20I%20have%20my%20BT%20headset%20connected%20and%20I%20want%20to%20share%20my%20monitor%20and%20include%20the%20system%20audio%20on%20a%20video%20conference%2C%20Teams%20dose%20not%20recognize%20the%20device%20change%20to%20my%20pc%20audio%20and%20keep%20sending%20the%20message%20that%20I%20need%20to%20select%20the%20pc%20audio%20to%20select%20the%20include%20system%20audio%20option.%20Is%20there%20any%20way%20to%20fix%20or%20solve%20this%20problem%3F%20Even%20if%20I%20turn%20off%20the%20BT%20of%20my%20computer%2C%20the%20problem%20persists.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1587820%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBT%20audio%20interfering%20with%3A%20include%20audio%20system%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1587842%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20to%20select%20include%20system%20audio%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1587842%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F759000%22%20target%3D%22_blank%22%3E%40ProfaEneida%3C%2FA%3E%26nbsp%3BThe%20requirement%20is%20that%20in%20Windows%20the%20output%20device%20is%20not%20the%20headset%20you%20are%20using.%20Press%20the%20speaker%20icon%20in%20the%20windows%20tray%20and%20you%20can%20pick%20the%20audio%20device%20at%20the%20top%20above%20volume.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1591591%22%20slang%3D%22en-US%22%3ERe%3A%20Problem%20to%20select%20include%20system%20audio%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1591591%22%20slang%3D%22en-US%22%3EThank%20you%20for%20your%20quick%20reply!%2C%20it%20seems%20that%20I%20have%20to%20select%20both%2C%20the%20speaker%20on%20the%20computer%20system%20and%20in%20the%20Teams%20setting.%3C%2FLINGO-BODY%3E
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New Contributor
Hi!
When I have my BT headset connected and I want to share my monitor and include the system audio on a video conference, Teams dose not recognize the device change to my pc audio and keep sending the message that I need to select the pc audio to select the include system audio option. Is there any way to fix or solve this problem? Even if I turn off the BT of my computer, the problem persists.
2 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@ProfaEneida The requirement is that in Windows the output device is not the headset you are using. Press the speaker icon in the windows tray and you can pick the audio device at the top above volume.

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Thank you for your quick reply!, it seems that I have to select both, the speaker on the computer system and in the Teams setting.