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Problem opening file in Excel

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Contributor

One of my users uploaded an Excel file to MS Teams. When he goes to “edit in Excel”, Excel opens with the error below.

 

I’ve made sure there are no other Excel files open and that Excel.exe isn’t open in the taskmgr. We can open the file in Excel online and also download the file and open it but we need the edit in Excel to function. Rebooting will temp resolve the issue until it occurs again.

 

The file works fine in Excel online and if it's downloaded to his local PC it works fine as too. When he reboots it will be fine for a few days but then the same issue occurs.

2018-11-14_9-34-30.png

 

7 Replies
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I have faced from time to time with problems opening Excel, Word or even PowerPoint documents from Teams and AFAIK, there is not a specific fix for this...by the way, have you tried to see what happens if the document is opened on Teams Web client?
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Works fine in Excel online

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Hi Paul,

 

Hope you are well. A few quick questions. 

 

1.) What version of excel is the user using currently (for example mine is 1810) and is it part of an Office 365 SKU (I.e. E3)

2.) Do any other users have issues opening this particular file in Excel or is it just on this users machine?

 

Best, Chris

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Its the newest version that's available from Office 365 apps. Don't have the # handy but I can grab it later. I did check for updates and it said it was up to date.

 

No one else has complained about not being able to open the file.

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Thanks Paul,

 

If the version of Excel is up to date, the version of Teams is up to date, no other users are having issues with the file in excel via 'edit in excel' and it can be used in excel online without issue then I would consider doing a reinstall of Office itself for the impacted user. Is that possible to do with this user? Then I would monitor it to see if the issue persists.

 

Best, Chris

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We've done that already, it doesn't resolve the issue. Also, his machine is brand new. Maybe two weeks old. Seems to be a glitch in Teams

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Hi Paul,

Agreed. I would recommend running this one by Support and seeing if this is a bug considering it’s a new machine, fresh install of Excel. Another community member may be able to confirm too.

Best, Chris
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