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PowerPoint within Teams closes unexpectedly

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Gavin Squires
Occasional Contributor

We have a strange one and not sure if this is Teams related or SharePoint so here goes. This happens to a few users all using Teams collaboration with PowerPoint. They are all using Windows 10 1709 and Teams Desktop. When we open PowerPoint files from within Teams we select open in PowerPoint. This opens the file with the local PowerPoint app. We can be using the app for 10 mins or a few hours then suddenly it closes. It doesn't crash or give any warning, it just closes. Its like clicking the exit cross but we're not. Its affecting multiple users on different hardware. I've checked Events and nothing.

 

The reason I'm aiming it at Teams is it inst happening if I open a file from desktop or docs etc. Its only doing it from Teams.  

 

Driving me a little nuts. Anyone else seen this?

5 Replies
Hmm! Not experienced this before! Also seems like a long shot this is about opened from teams! Sure it hasn’t happened when opened outside teams?

Adam

Yeah I thought the same. People only started reporting the issue when we moved the files into Teams. SInce then we've had 4 reports with one user reporting it everyday. We moved the files back to desktop and hasnt had the problem since. We then took a user who wasnt using Teams and didnt have any issues. We put a few files into Teams and instantly started seeing the problem. Strange one.

Do you have any machines not on 1709? I.e. 1803/1809? Does this happen with them? I would say the same regarding the Office and Teams versions - are they at the latest versions?

The only think that sticks out currently is the version of what you are using. If it’s still happening on a machine after upgrading then it may be a case of raising a ticket to Support.

Best, Chris
Highlighted

Same problem but not using Teams, only Sharepoint

@Gavin Squires 

 

Same here with Files on Sharepoint and Teams. Local Files or Fileservers no problem.

If local Powerpoint Files are open, too, all Powerpoint-Processes are ended.

 

The online ones are not that big problem, because autosave is on, but the onprem ones are annoying because work is gone till last save-action.

 

We can't find any correlation. Sometimes it happens 20 times in 5minutes and sometimes 2 times a day.

 

Regards

Giuseppe

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