05-13-2018 10:20 AM
05-13-2018 10:20 AM
I have a folder of files stored in a microsoft teams channel.
Recently, one of my team members left and I reassigned the email account to another new team member.
then, when i logged into teams, a ppt file stored under the ex team member's account has become corrupted. i cannot load it, when i download it, it is empty.
See attached for error message.
then when i tried to open in powerpoint online, it prompted me to open in powerpoint. and then another error message:
Sorry we couldn't find 'file link name'. Is it possible it was moved, renamed or deleted?
how can i restore it?
I went to onedrive and that channel wasnt listed as a folder so i cannot access it at all.
05-13-2018 11:26 AM
From the Teams files choose to 'Open in SharePoint', from there you will have access to restore previous versions and undelete from the recycle bin.
05-13-2018 01:06 PM
You said that you reassigned the email account to a new user.
If you chose option 1, to just give the Office 365 account details to the new user, there shouldn’t be any access issues. If you chose option 2, you’ll need to give firstname.lastname@example.org access to the PowerPoint.
05-13-2018 06:16 PM
thank you steven - i did that and opened in sharepoint. saw a folder for each channel in teams - almost. and in that channel that i needed, which has the most files - there was no folder. why could this be so?
05-13-2018 06:20 PM
Thank you Darrel.
I did 2. email@example.com is now changed to an alias and the new user signs in with firstname.lastname@example.org with the same account.
How do i give access to the new account for powerpoint?
As when i log into teams, the file owner has now been updated (took a couple of days) to that of newusername.
When i go into teams, almost all files can be opened - it seems like random files cannot be opened, and those are the files whose 'last modified' were arbitrarily changed to my account - thats how i identified files that were corrupted.