PowerBI Content not available in teams

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New Contributor

I am publishing reports to the public company work-space and then pinning them as a tab in teams,

 

I have received feedback from two users that they are getting a notice that "this content isn't available" , they can view this report from powerbi.com, they are "pro" users and many other users can view this report pinned in that channel.  

 

I have fixed the problem for one user by removing the tab in the channel and re-pinning it but the second user is still having an issue. 

 

Please HELP!!! Teams BI.PNG

6 Replies
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Hi!

If the user completely logs out, closes down Teams and logs back in, do you see any difference then? Can they view it on the web at teams.microsoft.com?

Best, Chris
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@Christopher Hoard 

 

Yes she can view it from the Team.microsoft.com

 

But not from the Desktop app, i have uninstalled it and reinstalled it, logged her out multiple times too 

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Any differences in client or version?

Also try to clear out all the cache folders,

https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/amp/

Adam
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@adam deltinger  Everyone is viewing the exact same report published in the same workspace and they all have the same permissions. 

 

I make frequent changes to the report and republish it but it hasn't effected anyone other then the the users mentioned.  

 

Thanks for the advice

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Hi! I was referring to the teams client.

Tried the cache thing?

Adam
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@Abehrmann 

I had the same issue earlier.

When I published the PBIX from the desktop application to the designated workspace it fixed the issue for me.