Porting Dutch numbers from Microsoft Teams

New Contributor

Dear all. We have conducted a port out that was successful. But the numbers are still in MS Teams therefor we cannot assign them as Direct routing number. our Customer is not able to make calls now. Ticket was raised about 24 hours but no response. 

Relates tickets:

REQ-76828-J4D9Q

REQ-77045-Z8Y6V

 

No sign of any activity on them.

 

What can I do to move forward? ( I cannot release the numbers, cannot add the direct routing numbers)

@Tony Redmond @Russell Read

 

Regards,

Frank

1 Reply

Hi @Frank_Heijtlager ,

perhaps this dirty workaround will help still the numbers are released by Microsoft:

 

Extend the phone number by a suffix at the end of the phone number for each user. Then go to your SBC and create a number manipulation to add this suffix by inbound calls and to remove the suffix by outgoing calls.

When Microsoft fixed it, you can assign the correct phone numbers again and remove the number manipulation in your SBC.

With PowerShell it should be easy to assign a suffix to each user. I would use the same suffix, so it is easier to identify. And plese inform your users, that this is just a workaround. The temporary number will be visible for your end users in the calling app.