Poor sound quality on Teams with Surface earbuds

Occasional Visitor

I am having issues with the sound quality on Teams. I have a Surface Pro, and Surface earbuds. The issue is only with Teams (music from Spotify sounds great with the earbuds) and with the earbuds (Teams sound is fine through plugged in speakers). I bought the Surface earbuds because the sound was suddenly awful with my previous bluetooth earbuds (Monster Clarity) - it sounded garbled, like we were under water. Similar issue with the Surface earbuds but nowhere near as bad. Any suggestions?



1 Reply

@DrJohnH  Are your earbuds listed as a Teams-enabled device? Microsoft Teams enabled devices


Also, have you tried these suggestions? Troubleshoot Surface sound and audio accessories (microsoft.com)