Mar 13 2020 06:22 AM - edited Mar 13 2020 06:23 AM
I was able to see the device enrolled in Azure AD and Intune but the phone is not showing up in Teams Admin Center under IP Phones. Please advise
Phone model: Polycom CCX 600
Firmware version: 5.9.12.1122
Aug 11 2020 01:38 PM
I am having this same issue.
Nov 25 2020 08:05 AM
I too have this problem. I found as a work around you can sign in to the phone with a resource account that does not have a Intune licence. It will then appear in the Teams Device Manager. You can then sign out of the phone and sign in as a user and the change will be reflected in the Teams admin centre. Not a long term solution at scale, but OK in the short term.
I have a case open with MSFT on this.
Dec 12 2020 05:24 AM
Jan 05 2021 05:31 AM
We are having the same issue with our Polycom CCX 400 unit.
Jan 08 2021 10:06 AM
Feb 06 2021 08:27 AM
Mar 05 2021 04:04 AM
May 19 2021 08:21 PM
May 19 2021 08:47 PM
Solution@Trent - go to end point manager>devices>enroll devices>device enrollment managers>add email address
May 19 2021 08:47 PM
Solution@Trent - go to end point manager>devices>enroll devices>device enrollment managers>add email address