Poly X50 & X30 v3.3.2 video feeds not working

%3CLINGO-SUB%20id%3D%22lingo-sub-2407895%22%20slang%3D%22en-US%22%3EPoly%20X50%20%26amp%3B%20X30%20v3.3.2%20video%20feeds%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2407895%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20an%20issue%20with%20Poly%20X30%20and%20X50%20where%20after%20someone%20else%20with%20their%20video%20turned%20on%20joins%20a%20meeting%20it%20kills%20the%20video%20from%20the%20room.%20When%20they%20join%2C%20it%20causes%20the%20room%20to%20show%20as%20either%20a%20black%20screen%2C%20the%20Teams%20icon%20for%20the%20account%20or%20frozen%20on%20the%20last%20frame.%20Advice%20I%20have%20found%20online%20says%20to%20toggle%20video%20on%20and%20off%20for%20the%20room%20but%20this%20has%20not%20helped%20us.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20they%20join%20without%20video%20on%2C%20the%20room%20video%20displays%20fine%20but%20defeats%20the%20point%20of%20a%20video%20conference.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20else%20experienced%20this%20issue%20and%20either%20found%20a%20workaround%20or%20fix%20for%20it%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EEquipment%3A%20Poly%20X30%20and%20X50%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EPoly%20OS%20version%3A%203.3.2%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3ETeams%20version%3A%201449%2F1.0.96.2021032002%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%20update%20via%20Poly%20at%20the%20moment%20rather%20than%20TAC%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ELooking%20at%20the%20Microsoft%20docs%2C%20the%20last%20certified%20Poly%20update%20was%203.3.1%20so%20will%20be%20rolling%20back%20to%20that%20if%20I%20cant%20find%20a%20fix%20before%20people%20start%20coming%20back%20to%20the%20office.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2407895%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2429554%22%20slang%3D%22en-US%22%3ERe%3A%20Poly%20X50%20%26amp%3B%20X30%20v3.3.2%20video%20feeds%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2429554%22%20slang%3D%22en-US%22%3EDo%20you%20have%20a%20TC8%20connected%3F%20We%20found%20an%20issue%20where%20some%20users%20could%20seen%20video%20some%20of%20the%20time%20until%20we%20unplugged%20the%20TC8.%20It%20seems%20with%20the%20new%20update%2C%20I'm%20guessing%20here%2C%20that%20the%20TC8%20is%20seen%20as%20a%20video%20source%3F%3C%2FLINGO-BODY%3E
New Contributor

We have an issue with Poly X30 and X50 where after someone else with their video turned on joins a meeting it kills the video from the room. When they join, it causes the room to show as either a black screen, the Teams icon for the account or frozen on the last frame. Advice I have found online says to toggle video on and off for the room but this has not helped us.

 

If they join without video on, the room video displays fine but defeats the point of a video conference.

 

Has anyone else experienced this issue and either found a workaround or fix for it?

 

Equipment: Poly X30 and X50

Poly OS version: 3.3.2

Teams version: 1449/1.0.96.2021032002

We update via Poly at the moment rather than TAC

 

Looking at the Microsoft docs, the last certified Poly update was 3.3.1 so will be rolling back to that if I cant find a fix before people start coming back to the office. 

1 Reply
Do you have a TC8 connected? We found an issue where some users could seen video some of the time until we unplugged the TC8. It seems with the new update, I'm guessing here, that the TC8 is seen as a video source?