Jun 08 2021 11:38 PM - edited Jun 08 2021 11:39 PM
We're seeing an issue where some users can see video some of the time. Most of the time users see the room's initials. We've tried turning outgoing video on and off as well as rejoining the meeting, which doesn't help. If the user presents and video switches to the mini-player, the video is visible. Within TAC there are two sessions for the room, both with video/audio sources. When we unplug the TC8, video is far more reliable. It seems with the new update, I'm guessing here, that the TC8 is seen as a video source? I've logged a ticket, and I think there is development work needed. But want to understand if others have seen this issue, and possibly fixed?
Jul 26 2021 09:27 AM
@TomSmart We also have the exact same issue. We need Microsoft and Poly to collaborate and sort this issue out ASAP.
Jul 26 2021 03:48 PM
@oldroyalnavalcollege I've updated to 3.5, that resolves the no video issue. A new one that I'm investigating is that the TC8 appears to automatically mute the microphone every time when joining calls/meetings. Oddly enough, again, the unit works as intended when you unplug the TC8.
Jul 26 2021 11:44 PM
Jul 28 2021 04:39 PM
Jul 28 2021 11:33 PM