Poly X30/X50/G7500 and issues

[Michael_Linde-Hansen]

Hi all

At my company we have invested in the Poly X30, X50 and G7500 all attached with a TC8 touch panel.

Unfortunately we experience a lot of different issues, first thought to be network related but after having used different networks, it seems to be a general MS issue.

Is anyone else experiencing these issues?

- No picture is being sent from the X30/X50/G7500 to the remote users

- Often when casting from a phone or a computer, the call is not transferred

- If the call is indeed transferred, it sometimes shows up with an "Accept" button on the monitor

[#2 · Accepted solution]

@Michael_Linde-Hansen 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

• Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

• Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized Microsoft agents are available to trouble an issue until it’s resolved.