Poly TC8 offline in TAC

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New Contributor

I have a Poly TC8 and X50 paired in TEAMs mode, the TC8 showed healthy, now it shows offline in TAC.  i upgraded from 3.5 to 3.6, logged out and back in.  it pairs correctly to the X50 but still shows offline in TAC.

any ideas?  

 

thank you.

1 Reply
i also tried a factory reset. it appears the tc8 is not communicating to TEAMs even though its paired and working with the X50, confirmed same ip address, serial number, ... still shows offline and the old 3.5 firmware instead of the updated 3.6. i have confirmed tc8 has 3.6 on it.