SOLVED

Poly CCX 500 firmware downgrade

Regular Contributor

I've noticed that the Teams Admin Center is offering to downgrade our Poly CCX 500 desk phones running firmware 7.2.1.1707 to 7.1.4.0253. Is anyone else seeing this?

 

CCX 500 firmware downgrade 2022-02-16.png

3 Replies
I see the same happening on our Tenant. Any idea what's the reasoning?
best response confirmed by Ryan Steele (Regular Contributor)
Solution
I'm assuming it was rolled back due to problems with the new version. There is an alert in the Service Health Dashboard now: https://admin.microsoft.com/adminportal/home#/servicehealth/:/alerts/TM333641

Thanks @Ryan Steele. I don't see the message on our tenant. But good to know