Poly C60 Updates fail

[fadynaguib]

Hello,

I have Poly C60 device provisioned for Microsoft Teams and connected to Wi-Fi.

I'm trying to push Firmware and Teams App updates from the Teams Admin Center but i'm getting error message "We can't get device details for auto-update."

I tried different PCs and Browsers but no luck. 

Any support?

[#2]

Hi Fady,

Can you please try to upgrade the device from the Poly Web Configuration Utility and test if the upgrade fails from that tool as well?

With Regards,
Satish Upadhyaya

[#3]

Hello Satish,
I sucessfully updated the device using USB Flash but I'm still have the same issue from the Teams Admin Center.

Regards,
Fady Naguib