Poll startet via forms bot in Teams not working for guests - any ideas?

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Occasional Contributor

Hello,

 

we have a Microsoft Teams group witrh external guest accounts. Setup was properly done via Azure active directory and everything works for guest accounts except one thing:

 

I created a little poll within Teams via the forms bot. I, as an internal employee can answer this poll. External guests in this Teams group however can also answer but saving, an error pops ups in Teams activities saying "An error has occurred. Please try again." This has happened all the time for all external guests so far.

 

Any ideas or solutions?

8 Replies
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To me this sounds like a bug...but not sure if bots are supported with Guest Users. Can you please open a support ticket for tracking purposes while I try to figure out how can I help here?

Thanks for your answer. Can you tell me where and how to open a  ticket?

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When you say not working for ‘guests’ I cannot get the bot created Forms to work for anyone other than myself. Let alone external users. Is there a setup or configuration I need to do?

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Mmmh, I just setup a connector for forms for my Teams group. You need to activate this in order to trigger forms bot.

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@Benedikt Scheerer Did you ever get this working we are running into the same thing

 

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@sfrey13 Non of the polls currently works for external guest at  least not Polly 

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@Malin Dandenell Hello Malin, nice to see you here as well! :) I stumbled across the same question earlier today: "are polls within Teams supported for external/anonymous users". I haven't tried nor googled it as I saw your post. Is it something you can confirm (or lookup)? Or should I just try myself/create a "advisory"?

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Hi - I asked the Polly team today and they confirmed it and I tried with the Forms bot as well @bec064 and there is a quite highly ranked ask for this at UserVoice as well that I voted for today so I cannot really confirm "officially" but from a personal perspective I very much believe so.