Plantronics Voyager-UC 5200 and Teams Experience ?

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Regular Contributor

Any one have experience with the Voyager 5200 UC series with Teams?  We are looking to order some BT wireless headset for our executive staff. We are currently using S4B but plan on moving to Teams within the next couple of months.  Want something that will work for both with high expections of the executive team :)   They will be connected to MS Surface Laptops.  We are currently using a PBX for normal calls, but will be moving to a VoIP system later this year as well (hopefully by way of Teams). 

Thanks for any details and or advice. 

 

 

4 Replies
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Hi,

 

Most users that used that device likes it, I've been using it and it is a really good device for that sound. It is perfect for users that maybe run arround more and want to take calls both from their computer and from their mobile phone with the same device. I mostly work in open office areas and prefer a stereo headset and something with noice canceling. 

 

All Skype for Business certified devices will work with Teams so that won't be any problem for them. Currently there is a problem if you are running Teams and Skype for Business on the same computer, then SfB client will take over the controls on the device so answer buttons (and other buttons) won't work with Teams calls. You can solve this by closing the SfB client. There is a fix coming for this but no information when the fix will be released.

 

Depending how large company you are working at might be able to borrow devices from Polycom or Jabra or another brand. They of a UC partner could also help you with creating some different device recommendations depending on the different user categories you have.

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@Jeff Harlow 

Hello, 

I use the Plantronics 5200 UC and think it is fantastic. There is only one small issue. I started using it with Skype for Business, and one of the features I loved was the fact that the USB stub, whose end is illuminated, changed from blue to red when I muted the headset. This was easy to see across the room, and it worked whether I muted by pressing the headset's mute button, which can take a little fumbling and makes me mildly concerned I will snap the lightweight boom, or did it with a mouse click in Skype.

 

Now that we migrated over to Teams, though, the stub does not change to red when I mute through Teams -- only when I push the headset's mute button. This is a minor inconvenience, but I miss it, and I wonder why it does not work in Teams.

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@Jeff HarlowI've been using the Plantronics Voyager 5200 for a few years now.  I started out using it solely with my company's Avaya softphone but it has seamlessly integrated with everything I use to communicate.  I now use it not only for my softphone, but I also for both Teams and Skype meetings.  The headset also simultaneously stays connected to my cell phone allowing me to take calls or listen to podcasts, etc...

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@Jeff Harlow Update: now that I removed Skype and use only Teams, the USB stub illumination works perfectly: blue for connected, flashing blue for "in a call", red for mute. (A friend bought the less-expensive model that has no USB stub, and he wishes he had gotten the UC model like mine, because Teams does not make it very obvious when mute is active.)

 

Also, I have been on calls recently with my windows open and multiple loud lawnmowers next door, and in each case the other parties heard nothing but my voice. The microphone technology seems to work *very* well.