Plantronics Voyager 5200 UC can't end call in Teams

Occasional Contributor

I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call - it always failed and need to press the end call button in Teams.

 

Doesn't the Voyager 5200 UC support to end a call in Teams? Does anyone meet the same problem?  

12 Replies

@di_xu Install the plantronics hub and the latest updates. In the plantronics hub you can choose teams as softphone. This will allow you to hang up a call. 

@TheM365Guy In the plantronics hub I have set Teams as softphone, and Teams had been updated to latest version 1.3.00.24755 (64-bit). No hang up a call function.

@di_xu You also did a update from your headset? I had this issue also - after update of the headset AND the BT dongle, hang up is working. 

@TheM365Guy yes, I updated them, Plantronics hub told me that all SW and FW were the latest versions.

 

Voyager 5200 - v.510

BT600 - v.1723

Hub - 3.19.0

 

Are the same version as yours?

 

Thanks for your help!

@di_xu 

HUB: 3.19.0

BT: v1610

Headset: v667

 

Ok thats strange. I have a older BT version - but you have a older headset version, correct? For me it is working in this constellation. 

@TheM365Guy  yes, very strange. Let me wait for Plantronics's further update.

 

Thanks a lot for your help!

@di_xu You ever get an answer?  I have lately completely rebuilt my system and re-installed hub and I have the same problem.  pressing the call button on the headset no longer hangs up a teams call.  It previously did.  I have checked and teams is set as the softphone app.

@jguidera no, the problem is still there. I can't hang up Teams call via headset.

@di_xu To make you feel better, i am running latest Teams client, BT600 dongle and UC8200 headset with the same issue. 

Jabra loudspeaker on the same PC works without a problem.

 

Answer - works

Mute/unmute - works, however every 3 months requires to resync the headset to dongle to get it to work again

 

I now no longer install any software for Plantronics headsets or Jabra headsets. I simply let the dongle auto detect, and all buttons work as expected. This was the case last year on win10 and now on Win11.
I now run teams in Developer mode and that too works for me. I have used a separate machine to do updates of the dongle - one i never use the headset on.

@di_xu Seems to me the headphones are making a distinction between a Team Phone Call and a Teams Meeting.  I was able to disconnect from a phone call using the button the headphones, but for meetings I have to click the leave button in teams.  It's really annoying, my old Jabra headphones has no issue disconnecting from calls or meetings.