Oct 08 2020 11:42 PM
Oct 08 2020 11:42 PM
I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call - it always failed and need to press the end call button in Teams.
Doesn't the Voyager 5200 UC support to end a call in Teams? Does anyone meet the same problem?
Oct 09 2020 12:52 AM
@di_xu Install the plantronics hub and the latest updates. In the plantronics hub you can choose teams as softphone. This will allow you to hang up a call.
Oct 09 2020 01:00 AM
@TheM365Guy In the plantronics hub I have set Teams as softphone, and Teams had been updated to latest version 1.3.00.24755 (64-bit). No hang up a call function.
Oct 09 2020 01:08 AM
@di_xu You also did a update from your headset? I had this issue also - after update of the headset AND the BT dongle, hang up is working.
Oct 09 2020 06:25 PM
@TheM365Guy yes, I updated them, Plantronics hub told me that all SW and FW were the latest versions.
Voyager 5200 - v.510
BT600 - v.1723
Hub - 3.19.0
Are the same version as yours?
Thanks for your help!
Oct 11 2020 11:10 PM
Ok thats strange. I have a older BT version - but you have a older headset version, correct? For me it is working in this constellation.
Oct 11 2020 11:17 PM
@TheM365Guy yes, very strange. Let me wait for Plantronics's further update.
Thanks a lot for your help!
Oct 12 2020 12:14 PM
@di_xu You ever get an answer? I have lately completely rebuilt my system and re-installed hub and I have the same problem. pressing the call button on the headset no longer hangs up a teams call. It previously did. I have checked and teams is set as the softphone app.
Oct 12 2020 10:18 PM - edited Oct 12 2020 10:19 PM
@jguidera no, the problem is still there. I can't hang up Teams call via headset.
Feb 09 2021 06:46 PM
@di_xu To make you feel better, i am running latest Teams client, BT600 dongle and UC8200 headset with the same issue.
Jabra loudspeaker on the same PC works without a problem.
Answer - works
Mute/unmute - works, however every 3 months requires to resync the headset to dongle to get it to work again
Jan 17 2022 05:05 PM
Mar 02 2022 02:22 PM
@di_xu Seems to me the headphones are making a distinction between a Team Phone Call and a Teams Meeting. I was able to disconnect from a phone call using the button the headphones, but for meetings I have to click the leave button in teams. It's really annoying, my old Jabra headphones has no issue disconnecting from calls or meetings.