Plantronics ear piece opens up Teams when pressing the call button

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Contributor

Morning,  I would like to know how to disable the feature where a Plantronics 5200 ear piece will open up Teams when pressing the call button.  We are using Ring Central and when I press the call button to answer the call, it will open up Teams and not answer the call.  Wondering if it is a setting I can change or not.  Thank you in advance.  

1 Reply

Hi @PKeller80, please download and install the Plantronics Manager from their support page. With this software you define a lot of settings for the headset. One of them is the default softphone client. This should solve your problem.