Planner notifies everyone in the Team and not just in the Channel or Plan?

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Super Contributor

Howdy,

 

We have a Team setup that has multiple channels.  Various channels also have Planner tabs in them.  The plans were created from within Teams.

 

What we noticed is that any time anyone comments on a Task within the Plan, everyone in the entire Team gets notified.  Is there some way to change this?  We would like it so that either only people who Follow the channel get notified (like how the conversation tab works) and/or so that only the person assigned to the tab gets notified along with anyone who is @ mentioned in the comment.

 

Right now, everyone on the entire Team is getting spammed when people are actively working on a Task within the Plan inside of Teams.  I don't see anything in my Notification area (within Teams) that says anything about how Plans notify people.

 

Can this be changed somehow?

 

Thanks.

10 Replies

There is a plan setting inside of planner to notify the group of task changes, you have to turn that off to stop bugging everyone. Right now Planner doesn't support task notifications on tasks assigned to people and thus same for the comments, it's really a huge oversight on their part and should have been part of the initial release but they are working on it, it should be out over the next month or two hopefully. At this point it's just getting rediculous how long changes are taking on that product. Even after they add that, it's just for task assignment, not even sure if the "comments" will have notifications or not.

There are a few flow triggers for planner you could setup for task completion and assignment and then have it post to a channel but I don't think those fire on comments so wouldn't do much good in this case.

Anyway, I think the option in planner to turn off the "Send notifications about task assignments and task completions to the group" will fix the problem with everyone getting bothered on the team. You visit planner, then click the elipsis next to Chart, and in the settings you will see the notification option there.

Since these Plans were created under Channels within Teams, I don't see them if I go into Planner directly.  In Planner I only see the Plans .

 

Probably something to do with the whole Planner inside of Teams thing and how it sort of works but sort of doesn't.  :(

you can click the "Go to website" button inside of teams in the top right corner when you have the plan open in a tab. This will get you to the page. But I think this is a Group / Plan setting so you can go the root plan and do the same thing.

I just checked a test plan I had created earlier inside a channel in Teams.  I had created a Task and assigned it to myself.  I then added a comment that said "Tell me if you get notified of this comment".  Everyone from our Team told me they had gotten it.

 

I just went to that same Plan inside of Teams and did the Go To Website button.  This opened it up inside of Planner.  I clicked the menu button and went to Edit Plan which did open up an Edit GROUP window with the name of the Team.  However, I found that the box was already UNchecked to send notifications.

 

That box specifically states it's only for Task Assignments and Task Completion going to the Conversation Feed.  It doesn't mention anything about Comments on a Task which is what we're having issues with.

Guess the chats are part of the group then, you would have to have people in the group unsubscribe to stop getting those, but if you use the group for e-mail conversations then that wont' be an option cause you'll miss getting copied on messages. Really isn't a clean way to do it. This is why I still prefer and push people onto SharePoint lists for doing tasks. It's so much more powerful. Once you get people over the whole pretty board concept and show them how you can do real work with a custom task list it will open their eyes.

I'm not familiar with Sharepoint Lists or how they work.  Do you have a good introductory tutorial or anything I can look at?

Hey Christopher,

 

Do you know if there has been any progress in the notification process? I am trying to notify the assignees of a card in Planner but the notification is sent out to the whole Team still.

 

Thanks,

 

Jeremy

It should be live where it no longer does that. You still have to make sure the email the group inbox option is off now thou cAuse if that’s on it will still do it. On vacation with no computer or I would find and screenshot for you but should be in the plan settings ;).

I feel this is still an ongoing issue with Planner.  Any idea when the Planner team will allow comments to only be communicated to members who are part of plans and not the entire Channel?

I see that your comment was from 2017. It is now 2020 December and still this issue bugs me. Is there a solution / workaround for this? Why it cannot take "@mentions" to send the communication to specific person(s)? It works in Teams and this plug-in to Teams does not. Frustrating!