SOLVED

Phone system: Upload .wav greeting to Call Queue

%3CLINGO-SUB%20id%3D%22lingo-sub-1525267%22%20slang%3D%22en-US%22%3EPhone%20system%3A%20Upload%20.wav%20greeting%20to%20Call%20Queue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1525267%22%20slang%3D%22en-US%22%3E%3CP%3EUploading%20a%2043KB%20wav%20file%20to%20a%20call%20queue%20greeting%20results%20in%20the%20error%20%22%3CSPAN%3EWe%20can't%20upload%20the%20audio%20file.%20Please%20verify%20the%20contents%20of%20the%20file%20and%20try%20again.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EAny%20idea%20what%20needs%20to%20be%20verified%3F%20The%20file%20plays%20the%20greeting%20on%20media%20player%20without%20issues...%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%20class%3D%22ms-MessageBar%20MessageBar__root___1xdFU%20ms-MessageBar--error%20MessageBar__rootIsError___eY_3K%20ms-MessageBar-multiline%20MessageBar__multiline___TAwkS%22%3E%3CDIV%20class%3D%22MessageBar__content___1TW0l%20ms-MessageBar-content%22%3E%3CDIV%20class%3D%22ms-MessageBar-text%20MessageBar__text___2loLu%22%3E%3CDIV%20class%3D%22messagebar__informationBlock___2qMAL%22%3E%3CDIV%20class%3D%22messagebar__informationBlockRight___Y0Jt1%22%3E%3CDIV%20class%3D%22ms-Button-flexContainer%20css-1myum7j%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1525267%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ecall%20queue%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1525967%22%20slang%3D%22en-US%22%3ERe%3A%20Phone%20system%3A%20Upload%20.wav%20greeting%20to%20Call%20Queue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1525967%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F730139%22%20target%3D%22_blank%22%3E%40svatturi%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20seen%20this%20previously%20-%20try%20converting%20it%20to%20a%20.mp3%20file%20or%20a%20.wma%20file%20and%20see%20if%20that%20works.%20Those%20file%20formats%20should%20also%20be%20supported%20for%20call%20queues%3CBR%20%2F%3E%3CBR%20%2F%3ELet%20me%20know%20how%20you%20get%20on%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1531815%22%20slang%3D%22en-US%22%3ERe%3A%20Phone%20system%3A%20Upload%20.wav%20greeting%20to%20Call%20Queue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1531815%22%20slang%3D%22en-US%22%3EYes%2C%20ended%20up%20using%20%3CA%20href%3D%22https%3A%2F%2Fonline-voice-recorder.com%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fonline-voice-recorder.com%2F%3C%2FA%3E%20which%20produces%20a%20mp3%20that%20is%20accepted%20by%20call%20queues.%20Thanks!%3C%2FLINGO-BODY%3E
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New Contributor

Uploading a 43KB wav file to a call queue greeting results in the error "We can't upload the audio file. Please verify the contents of the file and try again."

 

Any idea what needs to be verified? The file plays the greeting on media player without issues...

 
2 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi @svatturi

I have seen this previously - try converting it to a .mp3 file or a .wma file and see if that works. Those file formats should also be supported for call queues

Let me know how you get on

Best, Chris
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Yes, ended up using https://online-voice-recorder.com/ which produces a mp3 that is accepted by call queues. Thanks!