Phone System - Call Queue not calling DL

Copper Contributor

I was wondering if anyone has come across the issue that the Call queue is not calling the DL of users.

 

So in the Auto Attendant its dial 1 for Sales . Sales is a Call Queue. It hits the queue rings once will play greeting and Hold music but at Call Answering it will not ring any user on the DL. I can call a user on the DL directly and it rings.

 

I have tried changing the DL to an O365 Group and it doesn't make a difference

 

The Resource Account tied to the Sales queue has a Phone System - Virtual Licence.  

 

It will go to the 'Call time out handling' at the end.

0 Replies