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Phone system Auto-Attendant - default automatic choice?

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Regular Contributor

Currently, a client of mine has an Auto-Attendant setup with a series of choices for the caller - "Press 0 for x...Press 1 for y" etc.

 

If for whatever reason, they do not make a selection, the menu of choices is re-played for them to select from again, and then, if they don't make a selection, they are disconnected.

 

Is there any way to change that behavior to instead route the person to an Operator, or some other default choice, if they fail to make a selection? This particular business receives a lot of calls from seniors who often are unable to navigate even simple voice prompts, so we tend to lose their calls because of this.

 

Bob

2 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi @Bob Majoney

Uservoice open for this one here

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38227330-auto-attendant-time-o...

Would vote to push up the agenda. Personally would love to see this I voted myself - it's a critical feature!

Hope that answers your question

Best, Chris
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Voted. Thank you!