Phone online showing Offline

Frequent Contributor



Please I need help on this issue.


I have a user who has 4 Phones showing Offline on Microsoft Team Admin Centre. They show online on the phones themselves.  Devices also won't connect to computer


Does anyone have an idea on this issue.


@Eric Marsi 



@Christopher Hoard

@Allen Xu_MSFT


@Steven Collier


@paul keijzers

@Bryan Nyce

@adam deltinger 

@Chris Webb


@Graham Walsh


Zhengqi Lou-MSFT

Vasil Michev

Nate Loback

Yuki Sun-MSFT

@Juan Carlos González Martín

@Satyendra Sharma

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