Phone number for on our users has changed automatically to +44xxxxx7913

Super Contributor

Hello Teams Community,

 

Please i need your help on this.

 

The issue is that the number for on our users has changed automatically, please see the screenshot below:

 

IBN_0-1650551378674.png

 

This was previously +44xxxxxx9229 and this same correct number is also on the user’s AD account. We’d like to know why and how this number has changed automatically.

 

 This is the user's account on-prem:

 

IBN_1-1650551742611.png

 

This is her synced account in Azure:

IBN_2-1650552515089.png

 

According to audit logs it hasn’t been updated or changed manually:

 

IBN_3-1650552865501.png

so we would like to know:

 

  1. Why is the number different to her AD attribute and Azure properties
  2. Why did the number change automatically on her teams account according to our Teams admin portal

 

 

 

 

 

1 Reply

@IBN 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create