Apr 16 2020 09:59 AM
Apr 16 2020 09:59 AM
When folks in our organization are at the "choose your audio and video settings for.." screen when joining a Teams Meeting in the desktop app, there are three "other join options" at the bottom of the screen.
It used to be that when we selected the join by phone option, Teams would display both dial-in meeting info and the option for the meeting to call out to your phone.
When selecting "phone audio" our users receive one of two errors:
"Your speakers aren't working"
"Phone audio isn't available
unmute your mic for meeting audio."
We had to recently disable "dial-out from meetings" on all users with an audio conference license due to outbound minutes issues (Teams Admin> Users> open user> Account/Audio Conferencing> Edit> Dial-out from meetings> Don't allow) but this shouldn't prevent us from seeing the dial-in info, correct? I turned this option back on for another user but the issue persists so I think not.
If you've joined the meeting but want to see the dial-in info, we see a message that says "info pane is disabled by policies." This appears to be a known issue from 2017 with no resolution.
|Meeting Info panel is not showing up intermittently.||Meeting Info panel may not show in Teams client when users are trying to look up for conference bridge phone numbers or conference ID.||Look at meeting details or Outlook calendar to view conference bridge phone numbers or conference ID.|
Its cumbersome to have users go back to their Outlook invite to view the dial-in info. Its also cumbersome to leave the meeting and select the meeting info option to then view the info.
So looping back to the original question, any idea why we're receiving these error messages when selecting the "phone audio" option? Why is the option here in the first place?
Apr 16 2020 09:12 PM
Apr 17 2020 07:14 AM
@Chris WebbI don't see "show meeting details" while in the meeting. I see the "info pane is disabled by policies" which is greyed out and shown to be a bug (see original post). Can't find a policy in the admin center that would cause this.
And thank you for replying! I'll take any leads I can get with this issue.
Apr 17 2020 07:25 AM
Apr 17 2020 07:51 AM
@Chris WebbIts a future meeting where the creator has an audio conference license. The meeting details in the Teams calendar/event show all relevant info, links, dial in numbers, etc. We've replicated the issue with scheduled meetings "happening now" and meetings on the fly.
Apr 17 2020 08:08 AMSolution
Apr 17 2020 08:13 AM
I think you're right about contacting support. The meeting I'm testing with was created recently and not a persistent meeting I'll respond here if we ever figure it out root cause. Thanks for all your help!
May 22 2020 02:40 PM
I have this exact problem when I was also disabling outbound call for users.
We didn't want the toll charges either especially as we use pay-per-minute.
It is supposed to disable the "call me" options for attendees but it seems to break the phone call in all together.
Let me know if you ever got a resolution for this.
May 27 2020 06:39 AM
@Collin_Bourgeois_TS I am also having the same issue. When we select the audio via phone option it does not show when we enter the meeting and the info pane is disabled for some reason. Ive re-enabled the dial out function to see if it makes a difference but im sure it will take several hours to activate.
May 27 2020 09:30 AM