SOLVED

Participants not showing up on camera BUT camera shows for others

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Occasional Visitor

The view on my screen in Microsoft teams does not seem to show everyone's camera yet others in the meeting can see all the participants on camera. I instead, get a box with their initials but no video. See attached photo. We are using the free version of teams.

 

In the past I have been able to see all attendees. I have restarted the app, ensured that it is updated, etc. logged out and in. No luck. 

 

Help!teams screen.jpg

 

8 Replies
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Tamara100 

This is what we see when the people whose initials are shown dont actually have their camera on.

We are having this same problem today.   All users are getting some blank video squares, but each user is experiencing differ views of missing video.   Did you get a resolution?   All worked ok until today.  @Tamara100 

@Tamara100wrote that "yet others in the meeting can see all the participants on camera. ". @gmoseley - if those people didn't have their camera on, others wouldn't be able to see them either.

 

My son had the same problem today in his Teams class meeting. I don't know what he did but suddenly he could only see the teacher on video - everyone else showed up as either initials or static image in a circle. Everyone else could see everyone on video. Please help! :cry:

 

Thanks!

@helloworldkitty  Did you get a resolution? I'm having the same problem

@Daniel_BlumbergYes, a friend told me that it is a sign of insufficient bandwidth. I upgraded to faster internet package with my provider and the issue got resolved.

@helloworldkitty @Daniel_Blumberg 

 

Is this bandwidth issue the most likely reason/a fix for others?

 

we have had this happen with multiple users on a large call with no visible commonality between them or difference to those that can see all incoming video. The user above that responded to say this is what you see when cameras are off is correct but not relevant here since all users in my example have their cameras on (and I believe the same for others in this thread). Is there any response from Microsoft on this elsewhere?

 

 

This does not appear to be a bandwidth problem. We are having the same issue and have very high bandwidth. Some participants with lower bandwidth are seeing the video just fine even though others in the high bandwidth work environment can't see them. The worst thing is that it's inconsistent and hard to describe without people thinking it's just a camera issue or something.

 

Succinctly: Sometimes some users video is only viewable by certain users. Some people in the call can see it fine. Others can't. And it seems to be completely irrelevant to bandwidth availability.

 

It feels like a bug to me. I'm getting pressure from across our organization to switch to Zoom because it does not have this problem.

 

Anyone from Microsoft plan on chiming on here? We just started noticing this in the last month or two. What did you break?

 

@RaySBHSI 

 

@jehuie we have also experienced this issue today.

 

Simple call with 4 participants

1 with camera feed turned off which is our NDI account.

1 Caller which is our producer machine.

2 Remote Callers

 

On the producer machine both remote callers are fluid/usual bandwidth fluctuations.

On the NDI Account one of our remote callers keeps freezing/occasionally not showing picture at all, even when picture is solid on the producer machine.

 

The producer machine is on a separate pipe with a lot lower bandwidth than our production machine which has around 200Down and 150 Up.

 

Any ideas on this Microsoft?