Jul 23 2020 04:20 PM
Jul 23 2020 04:20 PM
The view on my screen in Microsoft teams does not seem to show everyone's camera yet others in the meeting can see all the participants on camera. I instead, get a box with their initials but no video. See attached photo. We are using the free version of teams.
In the past I have been able to see all attendees. I have restarted the app, ensured that it is updated, etc. logged out and in. No luck.
Jul 23 2020 08:30 PMSolution
This is what we see when the people whose initials are shown dont actually have their camera on.
Aug 05 2020 06:31 AM
We are having this same problem today. All users are getting some blank video squares, but each user is experiencing differ views of missing video. Did you get a resolution? All worked ok until today. @Tamara100
Sep 16 2020 07:20 PM
My son had the same problem today in his Teams class meeting. I don't know what he did but suddenly he could only see the teacher on video - everyone else showed up as either initials or static image in a circle. Everyone else could see everyone on video. Please help!
Oct 15 2020 07:10 AM
@helloworldkitty Did you get a resolution? I'm having the same problem
Oct 15 2020 08:52 AM
@Daniel_BlumbergYes, a friend told me that it is a sign of insufficient bandwidth. I upgraded to faster internet package with my provider and the issue got resolved.
Jan 14 2021 06:11 AM
Is this bandwidth issue the most likely reason/a fix for others?
we have had this happen with multiple users on a large call with no visible commonality between them or difference to those that can see all incoming video. The user above that responded to say this is what you see when cameras are off is correct but not relevant here since all users in my example have their cameras on (and I believe the same for others in this thread). Is there any response from Microsoft on this elsewhere?
Feb 22 2021 02:09 PM - edited Feb 22 2021 02:11 PM
This does not appear to be a bandwidth problem. We are having the same issue and have very high bandwidth. Some participants with lower bandwidth are seeing the video just fine even though others in the high bandwidth work environment can't see them. The worst thing is that it's inconsistent and hard to describe without people thinking it's just a camera issue or something.
Succinctly: Sometimes some users video is only viewable by certain users. Some people in the call can see it fine. Others can't. And it seems to be completely irrelevant to bandwidth availability.
It feels like a bug to me. I'm getting pressure from across our organization to switch to Zoom because it does not have this problem.
Anyone from Microsoft plan on chiming on here? We just started noticing this in the last month or two. What did you break?
Feb 25 2021 01:27 AM
@jehuie we have also experienced this issue today.
Simple call with 4 participants
1 with camera feed turned off which is our NDI account.
1 Caller which is our producer machine.
2 Remote Callers
On the producer machine both remote callers are fluid/usual bandwidth fluctuations.
On the NDI Account one of our remote callers keeps freezing/occasionally not showing picture at all, even when picture is solid on the producer machine.
The producer machine is on a separate pipe with a lot lower bandwidth than our production machine which has around 200Down and 150 Up.
Any ideas on this Microsoft?
Mar 03 2021 07:51 AM
This is happening to me too. Teams just suddenly stopped showing people. The only time I can see everyone's faces is if someone is sharing their screen. Then I can see people at the bottom of the screen. I have no problems with bandwidth. I've tried everything that others have tried. I'm guessing this is a bigger issue.
Mar 04 2021 08:28 AM
@SWillett I got the same issue. Workaround for me is that when I pinpoint one participant I see that person large and the others small. It's not a solution though (why isn't there any). I got no problem when just one other participant is in the call. Then I can see the other perfectly.
Mar 04 2021 02:29 PM
@Tamara100 Did you find a solution for this? I am having the same problem. Everyone can see everyone's camera, but I can only see their initials. However when someone is sharing their screen I can view everyone's camera. It's not about my bandwith either.
Mar 04 2021 02:35 PM
Mar 04 2021 02:51 PM
@gmoseley everyone had their cameras on. Nobody else in the meeting had the issue and it is not a band width issue. I am on fibre internet with a hard wire connection. All other apps work fine.
Mar 04 2021 02:52 PM
Mar 04 2021 06:15 PM
Nope. No solution and still happening and still inconsistent. It makes Teams useless for board meetings. Does Microsoft even monitor these forums? Maybe if we all start swearing someone will notice?
Mar 05 2021 06:38 AM - edited Mar 05 2021 06:39 AM
Yes just had this issue today. Was fine then another participant joined (making 3 in conference) and I lost video from both, but they could see each other and me! It isn’t a bandwidth issue i measured 140Mb from my laptop I was using.
It does not look like there is anyone concerned from @microsoftsupport . I was using the App btw.
Mar 05 2021 07:39 AM
Mar 05 2021 07:45 AM
@Tamara100 I am facing the same issue this week. IT just suddenly started happening. If anyone finds a solution please post. Finally, we had users started to use camera and this issue pops up. I also don't think it's bandwidth issue. I have also noticed, sometimes, i cannot see my own camera like i use to before. It's frustrating so any solution would be much appreaciated.
Mar 07 2021 06:36 AM