Outlook "Share to TEAMS" cant find certain channels

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Frequent Contributor

The new "Share to TEAMS" is showing up for our users, and it is a great feature, but there are serious problems with the search within the app.  We are able to search for users with no issue, but searching for a group or channel is rarely successful.  I would guestimate that only 25% of my channels show up in the search.  I have already verified that channels don't show up even if I am an owner of the group.  And there is no way to search for a "General" channel.  There are no results for us.  Is this a problem with our environment, or a known issue with the feature? 

 

On a side note, I've always had trouble sharing thing from my phone to Teams if I'm looking for a "General" channel.   

5 Replies
Hello, my experience is as follows. I can search and see all my channels (many) but not the hidden ones at the bottom. That doesn't matter though and could be working as designed. As for private channels they are not discoverable. When it comes to the "general channels" I have the same experience as you. I suppose that could be working as designed as well but don't know to be honest. Difficult to say when there's so brief information about the feature.
I am seeing this issue as well - channels show up as 'People' for me, and attempting to share to them results in an error:
"We could not share the mail. Try sharing it again."

The only channel I have successfully shared to is the one listed in the (arbitrary, three-item) list of 'Recent Locations). Currently the feature is broken.
I found a solution to this that worked for me - bizarrely there are two possible 'Share to Teams' options for the ribbon, and one is broken. Choose the 'filled' icon, not the outline one, as per Wim_NL's instructions below, and it should work.

Wim_NL replied to Steven van der Bles
‎Apr 10 2021 07:17 AM

@Steven van der Bles

I did some looking around within Outlook and found out that in my case there are more "Share to Teams" commands available in Outlook. When choosing "Customize the Ribbon" and "All Commands" I can choose from 2. One icon is colored a bit different, the other icon is the same as default shown on the ribbon. This last one doesn't work. The other one does however when adding the "Share to Teams" command to a custom section on the ribbon. Strange.

"Share to Teams" options in "All Commands":

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Re: Outlook "Share to TEAMS" comes with a message
























Re: Outlook "Share to TEAMS" comes with a message















I'm having the same issue. We have an "articles and inspiration" channel in each of our teams. If I search that only 2 of the teams channels are coming up and there should be 5 of them. I've had other users search and they are having similar results. I tried the tip below about changing the "share to Teams" icon to the solid purple one but that didn't make any improvement.
Yep, same here! I have also tried both variants of the plugin in Outlook, but that didn't work for me.