Outlook not showing presence status for federated users

[ElazarOhayon]

Hello everyone,

Recently I have been noticing that I can't see a presence for federated users (Teams external users).

from the Teams, I can see their presence.

but outlook show them -"presence unknown"

For some of my customers, I can see their presence on the outlook.

my Coexistence mode - Teams Only ( also my federated users).

also, my Teams register as a chat app.

and I configure Teams as the chat app.

I found this information in Microsoft - 

Click here   

I followed their solution but the issue still exists.

any idea?

[#2]

@ElazarOhayon Hello, did you really read the article you referred to? 

"Outlook currently shows Status unknown for federated (external) Teams contacts."

[#3]

Hello ChristianJBergstrom
yes,
So you said their Resolution not related to this Symptom -
"Outlook currently shows Status unknown for federated (external) Teams contacts."

just to :
The presence indicator is not visible.

The displayed presence is incorrect.

The presence status is Status unknown.
Is there an update on this issue - "Outlook is currently displaying an unknown status for unified (external) group contacts."

thanks for your help.

[#4]

I dont work for Microsoft. Open up a support ticket as the article also mentions for more info.