Our Emojis and GIFs are broken.

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New Contributor

A couple of days ago we noticed that the desktop client (Windows 7, 64bit) lost the ability to display Emojis and GIFs. 

 

See a recent conversation from the desktop client:

Teams No Images.PNG

 

 

And the same conversation as it appeared on a mobile (iOS) client:

Teams with Image.jpg

 

On the web-app the following is halfway correct (notice the missing emoji at the end of the 'Testing' post)

Teams Semi Images.PNG

 

We tried reinstalling the desktop application but it did not resolve the issue. Any ideas are welcome!

 

4 Replies

I'm having the same problem and have been for quite some time.  I also am on Win7 64-bit and have tried a full uninstall/reinstall which did not fix it.  Strangely others in my company do not have this issue.  

What also is odd is that the other image options (GIF, Sticker) work perfectly fine - it is only emoji that fails.  I'm at a loss for what is causing this.

Our GIF button keeps disappearing then reappears for no reason. We get it for a day or two and then it disappears again.

Is your desktop the same on all networks? My best case would be that your internal network is blocking some part of what's allowed.

 

Here's the full list of what's required

 

https://support.office.com/en-gb/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-ab...

@MTJ IT Having the same issue here. Adding Gifs on the desktop app works fine, adding gifs from mobile works fine on mobile but desktop users cannot see them - it just shows up as a blank conversation bubble. When I view the conversation on the mobile app I can see the gif but the desktop is no go. This started maybe a week ago.