OnHold Music after transfering call

Occasional Visitor

Hello

 

We have a client with the following problem:

 

The problem occurs with the following procedure.
--> Incoming call to Teams Client (PSTN)
--> Call on hold
--> Resume call and continue talking
--> Transfer call. (Teams Client WIN10)

This way no music is played when transferring. Nothing comes.

Is this "normal" or is it a tenant problem?

Thank you very much for the information.

 

Kind regards
Noah

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