Oct 04 2019 11:15 AM
I have a user internally that is not able to give control of their screen to others. She has the same permissions as everyone else. When a request comes to her for control the give control button is greyed out. Was wondering if there was another section in the admin portal that I need to look into.
Oct 04 2019 04:03 PM
Oct 15 2019 08:56 AM
@Chris Webb Sorry for a late response here. We had the user update the video drivers up-to-date for her current card as well as make sure she is logging in with her account. Still no dice on being able to give control or accept a request for control. Still looking for a solution if you have another suggestion.