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New Contributor

Hi,

as of few days it seems that notifications from chats are not being picked up by desktop app ?

I have Teams opened in the background, receive a chat and cannot see anything - there is no taskbar count, the chat message does not turn bold etc.

 

It seems to be the case for quite a few people in our company. Is this a known issue ?

I have submitted a problem via Teams, but wanted to check with community if this is something widespread?

Thanks,

Maciej

48 Replies
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Solution
Yes,
There are some issues with notifications in Teams and the Team is working on them. It would help if you open a support ticket and share your users' logs with the suppor team
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Hi Juan Carlos,
thanks for the update - I did use the 'Report a problem' option inside Teams client.
Is there any other way to submit a support ticket ?
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Yes,
A support ticket through the Admin Portal
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I can confirm that I have had this same issue, at first a thought things where very quiet and no one was sending my any messages or mentions, but then I opened Teams and the chat section and saw few messages.

 

I also don't get any notifications in Teams on Teams online meetings

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Hi guys, patch is rolling out that has fixed this issue. Run your check for updates and rejoice!
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I still have this issue even though Teams is telling me I have the latest version when I check for updates. Any other suggestion? I tried rebooting as well, but no luck.

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It could still be rolling out, usually these things take a few days to get fully out to all tenants it seems. Good news is there is def. a patch out there that fixes the issue hitting clients.
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Hi,

perhaps you can share the build number where the issue is fixed? 

Mine still says: You have Microsoft Teams Version 1.1.00.19963 (64 bit). It was last updated on 10/08/2018.

 

Cheers,

Maciej

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The build number does not update. I know they should at least do a minor update on it but these (patches) only restart the client and pop up the refresh now message to restart. However if you’ve reboot etc. it could have been applied already. Only way to know for sure is test but it should be deployed to everyone by now.
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Ok I got it fixed now. I had quiet hours enabled on my notifications on Windows 10, which didn't stopped me from receiving Teams notifications earlier on, but seems like it was changed with an update.
I wish it could still highlight the app in orange in the taskbar with quiet hours enabled so I know someone pinged me, but this is something at least.

Thanks!
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Good to know this snuck in might have been what had broke it originally. Thanks :)
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Same issue.  No notifications on my Desktop app or on my Android phone app.  We are testing Teams out but if we don't get notifications it cannot replace the current messaging apps we are using now.  Teams is up today and I am an MS Insider but that does not explain the Android app having the same issues.  Others with iphones also no not get notifications.

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I'm having the same problem as well.  Notifications are hit or miss on Android and desktop app.  I also have an important channel that I'm following that I should be receiving e-mail notifications on, which also doesn't happen.  Android notifications were working, but stopped randomly.  I love the concept of Teams, but there's some very basic functionality that is absolutely necessary to us that just isn't quite there yet.

Just because you have follow set to email won’t mean you get them. You have to not be using the app for it to send email notifications. If you use it and follow a channel somewhere and expect email it just doesn’t work that way. Or if you check your mobile device and someone sends a notification within like 5 minutes it won’t email either. Email is when your away from the app for longer than 3-5 minutes in general then you will get email since it knows you haven’t used the app.

Also on molbile set to get all notifications in options
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For the android app, I have all notifications on and marked as Urgent and added it as a "Do not disturb custom exception".  We use a specific channel for P1 calls, and I've missed two of them now because I wasn't notified in any way by the app.  Both times were outside of business hours when I was nowhere near my computer.  I've even tried uninstalling, reinstalling, clearing data & cache, etc... Still won't work.  I'm open to any suggestions.

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So do you not get the notifications in the activity feed? Assume your favoriting and following the channel.
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They do show up in the feed when I open the app, but I'm never actually notified.

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I'm having exactly the same issue although I've put my phone in Priority Only and marked Teams to 'ignored' the Priority in both the OS and the Teams app. Really frustrating, we moved from WhatsApp to Teams and we like it but it's still buggy.
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As of last week, I now get notifications on my mobile phone every time someone posts a message in the channel, but I still don't receive notifications when someone starts a meeting in the channel.  Still buggy but it seems like it is getting better.