Mar 12 2019 03:40 AM
Mar 12 2019 03:40 AM
I have a problem whereby Teams call audio is interrupted by system notifications on my Windows 10 Pro laptop. Sound control panel is configured to "mute all other sounds" when Windows detects communication activity. The same problem does not occur with Skype audio calls. I am using a Jabra Link 370 headset with wireless usb dongle in case this is relevant.
This issue makes Teams unusable for audio at the moment.
You have Microsoft Teams Version 1.2.00.4664 (64 bit). It was last updated on 02/03/2019.
Mar 12 2019 06:06 AM
Mar 12 2019 07:40 AM
Jul 17 2019 11:32 AM
@Chris Webb I have the same problem unfortunately but shutting down Skype doesn't correct the issue. It seems to interrupt the call every time I get any notification of any sort - emails, even when they're silenced, pop ups from the system, excel error messages, anything at all. I am really trying to switch from Skype and Webex to teams but this is making it really tough to convince my teammembers
Jul 23 2019 03:47 PM
@solomonmichael- this just started happening to me this week. Have been a mixed skype/teams user on this computer since January and only in the last ~5 days has the system notification been interrupting every call/meeting I'm on through Teams.
Will try without the Skype for Business client or starting it after and see if that helps. Really quite annoying to have the system grab control away from the active call. Using a Plantronics 8200 headset.
Jul 24 2019 08:43 AM
Mar 18 2020 01:03 PM
Mar 22 2020 08:03 AM
I also have the same issue. Worked fine for a while, but notifications started interrupting Teams calls about a week ago. It helps if I change the speaker to the computer speakers, but keep my headset as the speaker and microphone in Teams, but this should obviously not be necessary.
Mar 31 2020 11:54 PM - edited Mar 31 2020 11:55 PM
I had the exact same issue as you , email notification, skype notification , any sound inputs were interrupting the calls in Teams.
I'm using a Jabra evolve 65 heaset and apparently this device is set up twice, once with stereo, once with no stereo. Even if I'm not sure it's linked to that, what I identified is that you should align your default sound device from Windows with the device in Teams, it should be the exact same output.
It fixed the issue for me !
Apr 01 2020 04:58 AM
Fixed this issue on my machine.
Go to Sound - Playback tab.
My BT Speaker was set as Default Headset Earphone AND Default Speaker.
Changed Default Speaker to laptop speakers.
Now BT Speaker works well with Teams. Notifications come through laptop speakers and doesn't interrupt.
Jun 29 2020 07:24 PM
Did you resolve your issue? Like you, I don't have Skype on my machine - Teams is the only communication application that is running. When I am in a call, Teams automatically shows the status as "In A Call". The sound settings are set to always mute sounds when communication activity is detected.
Default devices are the Surface Pro speaker and microphone.
So everything looks simple, and configured right. And yet, during Teams calls system notification sounds (including Teams notification sounds) still occur. Does anyone have any solutions for this?
Sep 10 2020 03:50 AM
I have the same problem with my BT headset which has two connection profiles, one "head-set" and one "stereo" for other sound. During meetings the profile changes when I get notifications or any other program want's to play sound. Very disturbing.
Sep 13 2020 11:22 AM
Nov 23 2020 03:47 AM
Jun 11 2021 05:33 AM
@dan_nichols A user from our company had the same issue using the Jabra Evolve2 65. I noticed the headset was connected to the latop AND trough the Jabra Link 380 dongle AND trough native built-in bluetooth of the laptop. This is a conflicting setup, let me elaborate:
When I use Teams (meeting or call) on my laptop with my headset conected trough de Jabra link 380 dongle and I am conected to my iPhone trough native build-in bluetooth (so "2 devices connected") of my phone aaannndddd when I receive a call on my phone my heaset puts the Teamscall on hold and plays the ringtone of my phone. Same goes for listening to audio on my laptop and receiving a message on the phone, it will interupt the audio and i'll hear the ringtone of the message. Does this behaviour rings a bell? ;) (pun intented). So verify if the computer is connected twice to the headset, if yes remove the headset (not the link dongle) in the windows bleutooth devices.