Home

Notifications interrupting Teams audio calls

%3CLINGO-SUB%20id%3D%22lingo-sub-364703%22%20slang%3D%22en-US%22%3ENotifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364703%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20problem%20whereby%20Teams%20call%20audio%20is%20interrupted%20by%20system%20notifications%20on%20my%20Windows%2010%20Pro%20laptop.%20Sound%20control%20panel%20is%20configured%20to%20%22mute%20all%20other%20sounds%22%20when%20Windows%20detects%20communication%20activity.%20The%20same%20problem%20does%20not%20occur%20with%20Skype%20audio%20calls.%20I%20am%20using%20a%20Jabra%20Link%20370%20headset%20with%20wireless%20usb%20dongle%20in%20case%20this%20is%20relevant.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20issue%20makes%20Teams%20unusable%20for%20audio%20at%20the%20moment.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EYou%20have%20Microsoft%20Teams%20Version%201.2.00.4664%20(64%20bit).%20It%20was%20last%20updated%20on%2002%2F03%2F2019.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-364703%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364936%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364936%22%20slang%3D%22en-US%22%3EThought%20that%20might%20be%20the%20case%2C%20thanks%20for%20clarifying.%20I%20do%20know%20Microsoft%20is%20aware%20of%20this%20and%20is%20working%20on%20a%20fix%20since%20it%20also%20affects%20call%20controls%20on%20headsets%20etc.%20as%20well.%20I%20never%20notice%20these%20things%20much%20because%20I%20set%20Skype%20for%20Business%20to%20not%20start%20up%20with%20Windows%20since%20I'm%20Teams%20only.%20I%20wish%20it%20would%20default%20to%20this%20once%20Teams%20Only.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364934%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364934%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20are%20correct%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3B%2C%20shutting%20down%20the%20Skype%20client%20fixed%20the%20issue%20(I%20restarted%20Teams%20also%20jic).%20A%20further%20test%20shows%20that%20if%20I%20start%20the%20Skype%20client%20after%20the%20Teams%20client%20the%20issue%20did%20not%20re-occur.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364783%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364783%22%20slang%3D%22en-US%22%3EClose%20your%20Skype%20for%20business%20client%20and%20try%20it%2C%20I%20think%20there%20is%20some%20overlap%20there%20that%20keeps%20Teams%20from%20taking%20over%20as%20a%20communication%20device.%20I%20think%20there%20is%20bug%20being%20worked%20on%20there%20with%20that.%20I'm%20also%20curious%20of%20this%20myself%20and%20will%20try%20to%20test%20it%20later.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-759531%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-759531%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F869%22%20target%3D%22_blank%22%3E%40Chris%20Webb%3C%2FA%3E%26nbsp%3BI%20have%20the%20same%20problem%20unfortunately%20but%20shutting%20down%20Skype%20doesn't%20correct%20the%20issue.%20It%20seems%20to%20interrupt%20the%20call%20every%20time%20I%20get%20any%20notification%20of%20any%20sort%20-%20emails%2C%20even%20when%20they're%20silenced%2C%20pop%20ups%20from%20the%20system%2C%20excel%20error%20messages%2C%20anything%20at%20all.%20I%20am%20really%20trying%20to%20switch%20from%20Skype%20and%20Webex%20to%20teams%20but%20this%20is%20making%20it%20really%20tough%20to%20convince%20my%20teammembers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-770730%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-770730%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F371158%22%20target%3D%22_blank%22%3E%40solomonmichael%3C%2FA%3E-%20this%20just%20started%20happening%20to%20me%20this%20week.%26nbsp%3B%20Have%20been%20a%20mixed%20skype%2Fteams%20user%20on%20this%20computer%20since%20January%20and%20only%20in%20the%20last%20~5%20days%20has%20the%20system%20notification%20been%20interrupting%20every%20call%2Fmeeting%20I'm%20on%20through%20Teams.%3CBR%20%2F%3E%3CBR%20%2F%3EWill%20try%20without%20the%20Skype%20for%20Business%20client%20or%20starting%20it%20after%20and%20see%20if%20that%20helps.%26nbsp%3B%20Really%20quite%20annoying%20to%20have%20the%20system%20grab%20control%20away%20from%20the%20active%20call.%26nbsp%3B%20Using%20a%20Plantronics%208200%20headset.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-771848%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-771848%22%20slang%3D%22en-US%22%3EI%20wonder%20if%20it%20also%20may%20have%20something%20to%20do%20with%20this%20recent%20announcment%3F%3CBR%20%2F%3E%3CBR%20%2F%3EShare%20System%20Audio%20in%20Teams%20-%20This%20is%20to%20resolve%20one%20of%20the%20most%20common%20complaints%20of%20Meetings%20and%20screen%20sharing.%20Audio%20played%20during%20remote%20viewing.%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2Fhome%3Fswitchtomodern%3Dtrue%23%2FMessageCenter%3Fid%3DMC179477%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin.microsoft.com%2FAdminPortal%2Fhome%3Fswitchtomodern%3Dtrue%23%2FMessageCenter%3Fid%3DMC179477%3C%2FA%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmicrosoft-365%2Froadmap%3Ffilters%3D%26amp%3Bfilters%3D%26amp%3Bsearchterms%3D50692%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmicrosoft-365%2Froadmap%3Ffilters%3D%26amp%3Bfilters%3D%26amp%3Bsearchterms%3D50692%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-919912%22%20slang%3D%22en-US%22%3ERe%3A%20Notifications%20interrupting%20Teams%20audio%20calls%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-919912%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F371158%22%20target%3D%22_blank%22%3E%40solomonmichael%3C%2FA%3E%26nbsp%3Bdid%20you%20ever%20figure%20out%20how%20to%20resolve%20this%3F%20My%20workaround%20has%20been%20to%20use%20my%20cell%20phone%20for%20the%20audio%20and%20my%20laptop%20for%20screen%20sharing%20OR%20use%20the%20audio%20on%20my%20Teams%20mobile%20App%20which%20works%20fine.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
dan_nichols
New Contributor

I have a problem whereby Teams call audio is interrupted by system notifications on my Windows 10 Pro laptop. Sound control panel is configured to "mute all other sounds" when Windows detects communication activity. The same problem does not occur with Skype audio calls. I am using a Jabra Link 370 headset with wireless usb dongle in case this is relevant.

 

This issue makes Teams unusable for audio at the moment.

 

You have Microsoft Teams Version 1.2.00.4664 (64 bit). It was last updated on 02/03/2019.

7 Replies
Highlighted
Close your Skype for business client and try it, I think there is some overlap there that keeps Teams from taking over as a communication device. I think there is bug being worked on there with that. I'm also curious of this myself and will try to test it later.
Highlighted

You are correct @Chris Webb , shutting down the Skype client fixed the issue (I restarted Teams also jic). A further test shows that if I start the Skype client after the Teams client the issue did not re-occur.

Highlighted
Thought that might be the case, thanks for clarifying. I do know Microsoft is aware of this and is working on a fix since it also affects call controls on headsets etc. as well. I never notice these things much because I set Skype for Business to not start up with Windows since I'm Teams only. I wish it would default to this once Teams Only.
Highlighted

@Chris Webb I have the same problem unfortunately but shutting down Skype doesn't correct the issue. It seems to interrupt the call every time I get any notification of any sort - emails, even when they're silenced, pop ups from the system, excel error messages, anything at all. I am really trying to switch from Skype and Webex to teams but this is making it really tough to convince my teammembers

Highlighted

@solomonmichael- this just started happening to me this week.  Have been a mixed skype/teams user on this computer since January and only in the last ~5 days has the system notification been interrupting every call/meeting I'm on through Teams.

Will try without the Skype for Business client or starting it after and see if that helps.  Really quite annoying to have the system grab control away from the active call.  Using a Plantronics 8200 headset.

Highlighted
I wonder if it also may have something to do with this recent announcment?

Share System Audio in Teams - This is to resolve one of the most common complaints of Meetings and screen sharing. Audio played during remote viewing.
https://admin.microsoft.com/AdminPortal/home?switchtomodern=true#/MessageCenter?id=MC179477
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&filters=&searchterms=50692
Highlighted

@solomonmichael did you ever figure out how to resolve this? My workaround has been to use my cell phone for the audio and my laptop for screen sharing OR use the audio on my Teams mobile App which works fine.

Related Conversations