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Notifications from unfollowed channel

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New Contributor

Hello everyone,

 

For the last couple of weeks, we've been having issues with one channel, which is showing notifications for the comments/replies to all users, including those who are not following the channel. It also shows in their activities when it's trending.

 

We've verified the configuration, notification settings and verified the users who have these notifications shown, to make sure that they're not following the channel.

 

Any idea why this might be happening? So far, it's only with one channel.

 

Thank you.  

12 Replies
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Hmm! Sounds strange! Have you created a support ticket!
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Agree with Adam here - sounds like a ticket would be good to know the reason for it!

Best, Chris
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Just because someone doesn’t follow a channel doesn’t mean they won’t get notifications. If they were following it previously they might get future notifications for those threads since you can’t unsubscribe from them.

@mentions would cause it. Replies to threads in an unfollowed channel etc etc.

Just simply unfollow doesn’t stop all notifications.
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True, but since this was occurring in one channel only !! But , this could be the issue in this particular channel! Probably
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@Chris Webb Thank you for the comment.

 

If so, that makes no sense. Why would people have the option to unfollow and hide, if they're still going to get notified? These notifications are not being triggered by @mentions, just regular comments.

 

I opened a support ticket. I'll update as soon as I know what's causing this. Thank you!

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@mentions are obvious, and reply’s to threads you’re part of is kind of too!
But if neither of this is your case, you shouldn’t be notified!

Let us know any progress!

Adam
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@veruska 

I think there is more than one perspective on this feature.
Could be possible that someone wants to get notified when someone is answering on his post, even if he unfollowed the channel a few days later! But I think a ticket will be the best way to go here. :)

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Remember, there are notification settings for answers in threads you started and also where you have replied! These can be set and override the not following channel setting aka you get notifications for these!

If this is a big issue you can set this to only show in feed! But this will go for followed channels as well!

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And this ladies and gentlemen is why we need per thread notifications so we can unsubscribe or unfollow posts your reply too.
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@Christopher Hoard , is there a uservoice for this?? :)
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Seems like what helped to "remove" the notifications was removing the notifications for the "trending channels". Let's see if it stays that way. 

 

Thank you all for your comments.

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