not receiving emails on outlook or outlook app

Copper Contributor

I have not received emails since Feb 5th. I have tried to send emails from office email to outlook and I get an error message stating the box is full when it is not. nothing is updating and I have a huge presentation that is due and meeting this week. Is there a work around for this????

1 Reply

@scottA82 It is probably best to reach out to your administrator (if this is a work account) or to Microsoft support (if this is a personal account). The one thing I can imagine, if this is a work account, is that your mailbox is indeed full. There's an underlying structure to your mailbox, with a lot of hidden folders, and I've seen cases where these hidden folders go over the limit (especially in situations where a mailbox is on so called "litigation hold").