Not able to login Microsoft Teams

[Terry1790]

One user has issue to login Teams, the error code is : caa70004.

We reinstalled the application but have the same issue. 

The situation is when we tried to login, it requested the account and password. after that it will hang in the login page, after about few mins, it will give the error code.

I have cleared the all the cache of teams in appdata, but no working.

I attached the log of the user.

[#2]

An you login via the web client?

Teams.microsoft.com

Has it worked before?
Check this out in case you missed clearing anything:

https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/amp/

Also is time correct on computer?
Teams free or paid subscription?

Adam

[#3]

@adam deltinger 

Thanks for the reply.

The user login by the Teams client, as I said I tried reinstall the application but no working.

That's the link what I found from google and I cleared all the cache but still the same.

This is the first time the user login. The time of the laptop is correct.

We are using the office 365.

[#4]

Okay! Still try to login via the web client and see if this is a local issue.

Also try logging out and back in to the desktop client. ( different from reinstalling)

Adam

[#5]

Do login with another domain admin user to this machine. Install and do login to teams
After that logout and log in with the user and see if it open normaly

[#6]

@adam deltinger

Via web is fine. 

Not able to log out as i'm not able to login.

[#7]

@Tzahis 

We do not use the domain and only have one local user account.

[#8]

@Terry1790 

I have the same issue, using two different accounts to get onto Teams, but getting error code 6.  Works fine web access.  Works ok from a separate laptop as well, just this one?

[#9]

@Lambert103 

Yes, only this machine has issue and we found sometimes it works after a long time wait, sometimes hang on the login page.