No toast notifications in Teams Desktop App

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Trusted Contributor

A team member, in one of my customers, does not receive toast notifications for channels (he receives toast notifications only for private chats) in the Teams Desktop App.

All other members get regularly the toast notifications.

He is following all channels.

Any ideas?

cc @Suphatra Rufo

16 Replies

Are these messages the @the channel, @the user or neither?

 

The settings for notifications are comprehensive, if you dont set something to banner you won't get notified.

 

If you want to be notified about every single post in a channel (please don't!) you need to 'Follow' the channel (not just favourite) and have the options for followed channels set to banner.

 

Capture.PNG

He sees notifications only for private messages. Nothing else.

He has everything set to "banner".

It is a very small organization and they all want to be notified for every single post on every single channel of every single team. In fact, he is following every channel. ;)

The settings are exactly the same as all other users, but he is the only one not receiving notifications.

I have tried to uninstall/install, unfollow/follow and unset/set the options, with no luck....

Is he using the mobile App?

No. Only the desktop app.

I'm  Experiencing  the  same issue  within my company. Might  this  be due  to a bug or maybe an old  version of  Microsoft Teams  or  anything?

I'm experiencing the exact same issue. Did you ever find a solution for this?

We have the same problem. My quick fix was to create a chat with all the members of the team. After writing a message, the option to rename the chat became possible. Now we all get notifications!

 

But yeah, really annoying. It's been like this for at least 3 months, in my experience. 

@Kenji Motomatsu

No. Unfortunately, I have found no solution.

 

@Jo Le

It is not clear to me what is exactly your workaround...

You start a chat with all members and then you rename it: why do you rename it?

In any case, you are unable to see the conversation inside the right channel, correct?

 

I assume you create channels to gather a group of people, maybe a team or so, just like channels in Slack. But if you don't get any notifications, then my workaround is to create chats and rename them to what the channel was supposed to be named. Then everyony gets notifications. 

 

Really a simple thing that doesn't work properly with Teams. Unfortunately we can't use Slack since we have Office365...

Seems like I have the same problem with the desktop Teams app.  The other guys in my department are getting banners up when there's activity on Teams, but I get nothing despite following the channels and ensuring I have the same notifcation settings.

 

I'm missing out on all the important stuff like new biscuits and cakes available!

Still no joy here too!

@Suphatra Rufo, any news?

I was not receiving any toast / banner notifications in windows 10 for anything including direct chat messages.  

 

I signed out and signed back in and it solved my problem. Note, rebooting my computer and closing teams completely never solved my problem.


@Jim Kacerguis wrote:

I was not receiving any toast / banner notifications in windows 10 for anything including direct chat messages.  

 

I signed out and signed back in and it solved my problem. Note, rebooting my computer and closing teams completely never solved my problem.


This worked! 
We'll see for how long. 

Thank you!

@Gary Gipstein wrote:

@Jim Kacerguiswrote:

I was not receiving any toast / banner notifications in windows 10 for anything including direct chat messages.  

 

I signed out and signed back in and it solved my problem. Note, rebooting my computer and closing teams completely never solved my problem.


This worked! 
We'll see for how long. 

Thank you!


Worked for me too! Ty

I would not recommend using a group chat (which can be given a name), instead of a channel within a team, to get around missing notifications. You are just postponing the inevitable need to solve the notification problem. Channel notifications work, so if they aren't working for one or more people, you should investigate that until they start working.

 

With that said though, I really like having the ability to create named group chats, I just don't recommend them as a replacement for teams and channels. :)

I am having the same issue, and it is interesting to see this thread still open and people are still having the problem. I keep getting told my my superior that I can turn on notifications and no matter how often I tell them that I cannot they don't seem to believe me. If I go into Notification Setting for Windows 10 there it no entry to turn notifications for Microsoft Teams, The settings menu has no notification settings, and all of the online instructions I see refer to my clicking on my icon in the upper righthand corner of the screen where there is no icon.