11-10-2016 06:29 AM
11-10-2016 06:29 AM
We have a user base right now of 19 people and notifications have ceased to exist for any new messages in any channels that do not have a "@" mention. Everyone still receives notification of a chat message and if they are directly mentioned in a channel but not of a general message in a channel. I have checked out the Team settings under "view team" and everything is turned on. The Microsoft Teams application also has the default notification settings turned on. Any help is appreciated as people are finding this not useful as a messaging service if it does not notify them of a new message. Adoption has slowed.
07-12-2018 08:19 AM - edited 07-12-2018 08:27 AM
Sorry but #1 isn't working at all for Android mobile app even if settings is set to Always and chat notification is enabled. It's really not working.
Things we tried :
1- Uninstall and reinstall
2- Let MT opened on the phone no luck
08-10-2018 08:19 AM
08-21-2018 03:10 AM
In an organization of 100-150 people, we have set all the Settings >> Notifications to Banner, except the 2 one at the bottom (Sounds and Email Frequency).
Even with this we are having random reports from users in 3-4 different geographical locations that they are not seeing a Banner popup when a meeting starts via Meet now from a channel. All MS Teams apps are up to date.
This is getting really frustrating and people are missing important meetings because of this.
08-21-2018 09:53 AM
Meet Now's do not initiate a banner notification. You will only see the video icon in the channel when the Meet Now has been started.
I would suggest scheduling the meeting and/or @mentioning the channel after joining to call attention to those who have favorited it or are following it.
Here are two possible uservoice items you could vote on:
I would suggest you include a business case need when you vote or add an idea - this will make the item more visible to our Product Group as well as attract more votes.
08-21-2018 09:59 AM
@Lisa Stebbins We send emails after 1 hour of inactivity
The user has the ability to change the time window in their settings and can also turn on/off emails
08-21-2018 10:08 AM
@Marc Roussel - please confirm you are on the latest Android build and if you are not getting toast notifications after confirming you have the most recent build from google store, than I suggest you raise a support ticket. The settings in mobile will not necessitate an email notification
08-21-2018 07:47 PM
@Rebecca Valdivia wrote:
@Marc Roussel- please confirm you are on the latest Android build and if you are not getting toast notifications after confirming you have the most recent build from google store, than I suggest you raise a support ticket. The settings in mobile will not necessitate an email notification
I confirm I'm not on the latest Android build. It's 6.0 and why should that make any difference ? It's something that normally should work regardless of OS version or there's something I don't understand. We are talking about notifications here not a new feature that the phone and OS can't do.
08-21-2018 07:53 PM
08-21-2018 08:04 PM
08-21-2018 08:14 PM
Ok, however it's not because I don't want to be on the latest build but I can't with OPPO R9s Plus we are stuck with Android 6.0. I can't afford to change the phone because I need notifications.
I understand. I will try to have a new phone (huh)...
Thank you for your insight
08-22-2018 02:39 AM
08-28-2018 02:25 AM
Thank you for the reply.
I am truly sorry, but there is nothing on this planet that could convince me that a user should not receive a notification when he is added to a conversation/call/Meet Now. It doesn't make sense that if I want to engage a user, in any form, through a collaboration platform that TEAMS advertises it is, they should not see clear signs of my intention.
But I can accept your statement about the Meet Now part. Let's say that this is the way MS decided to implement this feature and I'll live with it.
BUT, also for direct calls from user to user, in about 15-20% of cases from a user pool of 150 people, our IT department get a lot of complaints of missed calls. Our users claim and have demonstrated that if person A calls person B directly on TEAMS, there is a 15-20% chance that no notification/banner/sound is seen/head by person B.
How can this be ?
Are we doing something horribly wrong?
Are we not getting TEAMS updates ?
Is TEAMS so early in it's infancy that it cannot handle simple user-to-user calls?
The case I am describing is a 3 geo-location company, connected by AD, who mostly run Windows 7 and 10, updated regularly. I have triggered numerous times MS TEAMS update.
If I do a MS TEAMS relog (sign-out, sign-in), then the issue seems to dissapear for 2-3 days. After that, it's back.
Can you share some good practices or recommendations? We are getting a lot of user frustration.
10-11-2018 06:22 AM
I am having a difficult time monitoring my Teams channel. All I want is a sound and toast notification when a new message is posted in my channel. This is something that I am monitoring constantly and want to respond, but Teams is not sending it.
You have Microsoft Teams Version 1.1.00.26355 (64-bit). It was last updated on 9/28/18.
10-11-2018 08:00 AM
I did that just now. It's weird because I used to get the notifications and then it stopped suddenly. Thank you for the response.
04-11-2019 10:11 AM