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No Team Channel Notifications

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We have a user base right now of 19 people and notifications have ceased to exist for any new messages in any channels that do not have a "@" mention. Everyone still receives notification of a chat message and if they are directly mentioned in a channel but not of a general message in a channel. I have checked out the Team settings under "view team" and everything is turned on. The Microsoft Teams application also has the default notification settings turned on. Any help is appreciated as people are finding this not useful as a messaging service if it does not notify them of a new message. Adoption has slowed.

99 Replies

Hi David - This feature is already released. If you would like to recieve notifications about all activity in a channel (not just the ones where you are mentioned, or replies to your conversations) go to the "..." more menu next to the channel name and choose "Follow this channel".

 

Note: You can only follow channels you have already favorited.

This functionality is there. Click the ...'s next to any channel, and choose to Follow that channel. You'll get notifications for any activity in that specific channel.

 

I'm very much against turning this on by default :) I know many of you have smaller populations which this could be very handy for, but large enterprises where you might be a member of many many teams would cause this to be incredibly overwhelming. I would expect users to abandon Teams completely if their first experience is a nonstop barrage of notifications for things that probably aren't relevant to them. 

 

I personally am a member of 57 Teams right now. Probably only about 20 of them are things I'm actively working on, the others are more awareness or "advisory on demand". If all of these defaulted to notifications for everything, I would be CRUSHED with spam and would have to go manually turn that off for potentially hundreds of channels.

I have done that and I am still not receiving alerts on my Iphone Teams app??

Than you for your reply. We are just starting with Teams and we don't have many channels to keep up with and because we are not used to using the app we are not checking it often enough. I need this function to jump start the use of this great app. I need the alerts to pop up a banner on the Iphone and Droids. The alerts are working great with replies and such, but I still can't see new post alerts even by following the channel. And yes I have "liked" the Team too.

There are additional settings on your iPhone in the Teams app (More -Settings-Notifications).  Please also pay particular attention to the settings at the bottom "Only when I'm not active on desktop" or "Always, even if I'm active on desktop". 

 

Finally, please be sure to check the Phone settings for the app (Settings - Teams - Notifications).

 

I would also suggest you go through and leverage the great material Microsoft has provided around Teams to better engage your users with Teams. We've seen a lot more success in using a form of the workshop with groups of users as opposed to simply unleashing the tool on them and leaving them to figure it out and adopt on their own.

 

All team members need to be committed to using Teams, or you are going to struggle. Hybrid usage scenarios will suffer from lower adoption rates.

 

https://www.successwithteams.com/

I understand that we now have the "follow a channel" feature, which is great addition. However I was wodnering if there's any notification system that allows the channel members to know when there are new activities in the channel such as:

  1. new file uploaded into a channel's "file" tab
  2. existing file in the channel is edited/updated
  3. Planner task is added/assigned/updated/completed
  4. OneNote is updated

 

For the first two there is a way to "set" alert in SharePoint, but its not by default and definitely not at a channel level. So technically as a one time static activity, I could go to every folder (associated to a channel) in SharePoint, and manually add people to receive alerts but that will still not update my channel. 

 

Anyone else thinking in this direction? Do you think this would be useful? Is it possible?

I compeletely agree on both points!!  we just migrated from Slack to Teams and we really miss these features!

I do appreciate your reply but I am still not sure how to set up alerts for the iphone or droid that will notify you when someone has added something to a channel? 

@Rebecca Valdivia gave steps above for iOS:

 

There are additional settings on your iPhone in the Teams app (More -Settings-Notifications).  Please also pay particular attention to the settings at the bottom "Only when I'm not active on desktop" or "Always, even if I'm active on desktop". 

 

Finally, please be sure to check the Phone settings for the app (Settings - Teams - Notifications).

Yes, I have explored all of those and they have helped, but they have not solved the problem. I need to get alerts for any activity in a specific channel. I am getting alerts for likes and replies, but not for new posts. On the Iphone that is ....

So you've followed a Channel, and you have the notification for 'Followed channel posts' set to On in the iOS app, and you have the Send Notifications setting set to 'Always, even if I'm active on desktop'? May want to report a bug if all that is set and you're still not getting notifications. :(

@Nikhil Nulkar we are thinking about that and do plan to extend our support of notiications into additional actions like modifications to files, onenote sections, etc. We don't have an ETA for when those things will light up though.  Please feel free to either vote on an existing idea or create a new one here: https://microsoftteams.uservoice.com/forums/555103; this will make the request more visable to our developers.

I don't see an option to select "Follow Channel Posts" on my Iphone Teams App. I see: Chats, Mentions, Replies, Likes, and Other Alerts. I am receiving the previously listed alerts, but if a new post is created on the channel I do not get an alert on my Iphone. I am really hoping this option can be added to the Iphone app. Please....

I updated the app and now I see the option.... Thank you all very much for your help with this matter!!! I will test this and hopefully it will work as I am envisioning.

Glad you found it and hopefully everything is working. Great point that I think we missed in this thread - always make sure your mobile app is updated to the latest version!

Just a quick update...  The app is working perfictly and just as I had hoped!! Thank you all for helping me with this issue!

 

 

#2 makes no intuitive sense.  We need Toast notifications on a channel when a new conversation is started, or at minimum a setting to turn this on and off.

 

Is there a way to turn this on?

Austin, We have made improvements since my initial posting in this thread.  We now have "follow this channel" which seems to be what you are looking for.  If you right click on the channel or click the "..." next to the channel, you can select follow this channel and receive notifications for every posting in the channel.

Thank you for the response Valdivia,

 

My team is all following the channel in Question.  We have done extensive testing on this today and have found that notification on emails sent to the channel work around 33% of the time.  Some people get toast slice notifications , some don't.  For those that do, it only works sometimes for them as well.

 

Everyone's notifications settings are the same (brand new setup)

 

This isn't a deal breaker for us, but we can't do any of the fancy things with teams that we wanted to do, because we just can't trust the teams notifications.