May 01 2020 05:01 AM - edited May 13 2020 02:17 AM
In MS Teams it should be the setting "Secondary Ringer" but it is not displayed. The Setting should be under Settings>Devices.
Teams runs on a Citrix VDI and was Citrix HDX Optimized.
OS: Windows Server 2019 Standard
Teams Version: 1.3.00.9267 64-Bit
Existing devices: Jabra Headset & Speaker
Aug 21 2020 12:25 AM
@Michele_Pacucci Do you have any news about this topic? We have the same problem in our Citrix environment.
Sep 07 2020 02:33 AM
@Deleted same issue here. Feels like a limitation in Citrix
Dec 02 2020 01:21 AM
We have the same issue, no secondary ringer setup option in Teams through VDI if we use the Citrix HDX optimization. The very annoying part is that we just migrated from Skype for Business to Teams and Skype did allow the setup of secondary ringer with the Citrix HDX. Our IT support confirmed that we very much need Citrix HDX to fix several issues with Teams' sound quality and device management (such as headset). If all right with MS Skype FB, what can be such a blocking point with MS Teams?
Dec 03 2020 02:20 AM
@boszmekanasz It is a limitation of Citrix and it is also mentioned in the known issues
Jan 21 2021 07:06 AM
Any news ?
We are now going from Skype to Teams and Covid-19 HomeOffice - Laptops do not ring in Citrix VDA Session...
Jan 22 2021 02:50 AM
Unfortunately, not. It’s like boszmekanasz said, it’s a limitation of Citrix.
I was partially able to fix it by changing the audio output from “Citrix HDX Engine” in the local “App volume and device preferences” on your endpoint device. But this worked not on every device or with every Workspace App.
How to Set Per-App Sound Outputs in Windows 10 (howtogeek.com)
It’s interesting that Citrix does not solve this issue. I mean, so many companies use Teams in Citrix and do not have the entitlement that Teams rings in the Citrix VDA Session?! @CitrixCompany, please take position to this issue!
Jul 25 2022 10:55 PM - edited Jul 25 2022 10:56 PM
With the new 2203 of Apps and Desktop, Citrix is no longer the one without support, now we are waiting for microsoft to bring an Update to Teams. But on the roadmap it's not even planned :\
Feb 03 2023 12:07 AM
Mar 23 2023 11:47 PM
Jun 22 2023 08:42 AM
Jul 19 2023 01:01 AM